An organization uses the Sales accelerator for both leads and opportunities. They want the work list to show leads and opportunities in separate tabs, and they want to create a segment that includes only leads with a specific industry. What should the admin configure?

Use the same record type for both leads and opportunities and filter by a custom field.

Enable both Lead and Opportunity as record types in the Sales accelerator settings, then create a segment for the Lead record type with the industry condition.

Create a custom entity for leads and opportunities and use it in the work list.

Enable only the Lead record type and create a segment for opportunities with the industry condition.

What is the purpose of lead and opportunity segments in the Sales accelerator?

To change the security permissions of records

To delete records that are no longer relevant

To create custom email templates

To group records with similar attributes for targeted engagement

What is the primary purpose of customizing the sales workspace in Dynamics 365 Sales?

To automatically generate sales reports for managers

To enforce strict security permissions for all sales data

To align the workspace with organizational processes and improve seller efficiency

To replace the need for custom development in the organization

A marketing team wants to send a specific email sequence to leads who have interacted with a recent campaign. They have created the sequence. What should the admin do to ensure only those leads receive the sequence?

Connect the sequence to the Lead record type without any segment.

Create a segment for leads that includes the campaign interaction condition, then connect the sequence to that segment.

Add the campaign interaction as a step in the sequence.

Create an assignment rule that assigns the sequence to leads from the campaign.

A sales team wants to automatically create a follow-up task 2 days after an opportunity is created, and then send an email 1 day after the task is completed. The admin has created a sequence. What should the admin configure in the sequence?

Create two separate sequences and connect them to the same record type.

Use a business process flow to create the task and send the email.

Add a 'Send email' step first, then a 'Create task' step with a 2-day wait.

Add a 'Create task' step with a 2-day wait, then add an 'Send email' step with a 1-day wait after the task step.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 5

Configure Sales Engagement MB-280 Practice Questions (Page 6)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 41 practice questions to prepare you well beyond it. (estimate)

41questions here

9free pages

9concepts

30–35%of the exam

Questions 26–30

26application · medium
An organization uses the Sales accelerator for both leads and opportunities. They want the work list to show leads and opportunities in separate tabs, and they want to create a segment that includes only leads with a specific industry. What should the admin configure?
Select an answer first
27foundation · easy
What is the purpose of lead and opportunity segments in the Sales accelerator?
Select an answer first
28foundation · easy
What is the primary purpose of customizing the sales workspace in Dynamics 365 Sales?
Select an answer first
29application · medium
A marketing team wants to send a specific email sequence to leads who have interacted with a recent campaign. They have created the sequence. What should the admin do to ensure only those leads receive the sequence?
Select an answer first
30application · medium
A sales team wants to automatically create a follow-up task 2 days after an opportunity is created, and then send an email 1 day after the task is completed. The admin has created a sequence. What should the admin configure in the sequence?
Select an answer first

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