You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
CISCOCisco Certified Network Professional Collaboration
The Cisco Certified Network Professional (CCNP) Collaboration certification validates your ability to build and maintain secure, resilient collaboration solutions that empower a dynamic global workforce. This Professional-level credential proves you can implement core collaboration technologies — from infrastructure and call control to QoS and collaboration applications — and positions you for advanced roles in collaboration engineering.
Exam formatProctored written exam
Duration120 minutes
DeliveryPearson VUE
Free questions733
Content last reviewed 30 July 2026 · Up to date
The certification
What 350-801 proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
6domains
32objectives
207concepts
US $400exam fee
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The Cisco Certified Network Professional (CCNP) Collaboration certification validates the skills required to build and maintain the collaboration solutions that keep modern organizations connected. It proves you can implement core collaboration technologies, including infrastructure and design, protocols and endpoints, Cisco IOS XE gateway and media resources, call control, Quality of Service (QoS), and collaboration applications.
Earning this certification demonstrates your ability to design, deploy, and operate secure, resilient collaboration environments that boost productivity for a worldwide workforce. It is a benchmark of Professional-level expertise, recognized globally as the gold standard in IT training.
Who it’s for
This certification is for collaboration engineers, network engineers, and IT professionals who design, implement, and troubleshoot Cisco collaboration and voice solutions. It is ideal for those seeking to advance their careers in collaboration technologies and take on more complex responsibilities. You should have a solid understanding of networking fundamentals and be ready to apply that knowledge to the specific challenges of collaboration infrastructure, including call control, media resources, and application integration.
Recommended experience
Cisco recommends that candidates have a solid understanding of networking fundamentals and experience with Cisco collaboration technologies before attempting this exam. Understanding of enterprise networking concepts, including routing and switching; Experience with Cisco Unified Communications Manager and Cisco IOS XE gateways; Knowledge of collaboration protocols such as SIP, H.323, and MGCP; Familiarity with QoS principles and their application to voice and video traffic
The syllabus
What you’ll learn
Every domain and objective Cisco measures, with the weight they carry on the exam.
The official Cisco exam outline · checked 30 July 2026 · See the source
Infrastructure and Design
- 1.1 Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements described in the CSR/PA
- 1.2 Describe the purpose of edge devices in the Cisco collaboration architecture such as Expressway and Cisco Unified Border Element
- 1.3 Describe the cluster upgrade process for communications manager
- 1.4 Troubleshoot security components of Cisco collaboration solutions
- 1.5 Troubleshoot network components in a Cisco collaboration solution
Protocols and Endpoints
- 2.1 Deploy endpoints and soft clients
- 2.2 Troubleshoot elements of a SIP
- 2.3 Troubleshoot endpoint registration
On-Premises Call Control
- 3.1 Describe the call routing process in Cisco UCM
- 3.2 Implement toll fraud prevention in Cisco UCM
- 3.3 Configure globalized call routing in Cisco UCM
- 3.4 Troubleshoot misconfigured dial plan issues using monitoring tools
- 3.5 Describe Cisco USM APIs
- 3.6 Configure Cisco Unity Connection
- 3.7 Configure on-premises user management
Voice Gateways and Session Border Controllers
- 4.1 Configure voice gateway and session border controller elements for on-premises and cloud calling
- 4.2 Troubleshoot IOS XE dial plans such as dial peer matching, translation rules, SIP profiles, and tenants
- 4.3 Describe IOS XE media resources
Cloud and Hybrid Services
- 5.1 Describe Webex Suite such as calling, meetings, and messages
- 5.2 Describe call routing process in Webex Calling
- 5.3 Implement toll fraud prevention on Webex Calling
- 5.4 Configure call routing in Webex Calling
- 5.5 Configure cloud meetings
- 5.6 Configure cloud messaging
- 5.7 Describe cloud collaboration APIs (including webhooks)
- 5.8 Configure cloud user management (Control Hub directory connector, SCIM, and RBAC)
- 5.9 Describe Cloud Connected UC
- 5.10 Describe Webex Hybrid Services
Media and QoS
- 6.1 Troubleshoot media quality issues such as one-way, choppy audio, video artifact
- 6.2 Describe the QoS considerations for signaling and media over wired and wireless networks
- 6.3 Describe QoS trust boundaries and their significance in LAN-based classification and marking
- 6.4 Configure LLQ (class map, policy map, service policy)
On the day
The exam itself
Everything Cisco publishes about sitting it, and nothing we inferred.
Prerequisites
No mandatory prerequisites — this certification has no required predecessor exam or credential.
Exam code350-801
CertificationCisco Certified Network Professional Collaboration
Exam formatProctored written exam
Duration120 minutes
DeliveryPearson VUE
LanguagesEnglish
PricingUS $400
Certification levelProfessional
After you pass
Where this credential goes next
The path Cisco lays out, how the credential is kept, and where to book.
Step-by-step path to Cisco Certified Network Professional Collaboration
Credential earnedCisco Certified Network Professional Collaboration Professional level certification Renewal and maintenance
Cisco certifications are valid for three years. You can recertify by passing another certification exam or by earning Continuing Education (CE) credits. Stay current with the latest technologies and maintain your certification.
Learn more about renewal requirements Lifecycle status
This certification is currently active and available. Cisco maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by Cisco
Exam registration
Register for the exam through Pearson VUE, Cisco’s authorized testing partner.
Schedule your examVisit the official Cisco certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
How does the 350-801 CLCOR exam relate to the CCNP Collaboration and CCIE Collaboration certifications?
Passing 350-801 CLCOR earns you the Cisco Certified Specialist - Collaboration Core certification and can also be used to meet the core exam requirement for both the CCNP Collaboration and CCIE Collaboration certifications.
What is changing in the 350-801 CLCOR v2.0 exam?
The exam is being updated to v2.0 on February 3, 2026. The last date to test for v1.1 is February 2, 2026. Candidates should review the updated exam topics on the Cisco Learning Network.
Can I take the 350-801 CLCOR exam online?
Yes, all Associate, Professional, and Expert written exams are offered both in-person and online. You can schedule your exam through the Cisco Certification Tracking System.
What is the retake policy if I fail the 350-801 CLCOR exam?
For most exams, you must wait 5 calendar days, beginning the day after you take the exam, before retaking the same exam.
What job roles does the CCNP Collaboration certification map to?
The CCNP Collaboration certification is designed for collaboration engineers and network professionals who build and maintain secure, resilient collaboration solutions for a global workforce.
Can I recertify my CCNP Collaboration by passing a different exam?
Yes, you can recertify by passing another certification exam or by earning Continuing Education (CE) credits through eligible activities.
How soon will I receive my score report after taking the exam?
After you finish your testing session, you will receive a score report that includes a score for each exam section and the passing score for the given exam.
Are there any hands-on or lab components in the 350-801 CLCOR exam?
No, the 350-801 CLCOR is a written exam. Lab or practical exams are only required for CCIE certifications and are offered in-person.
Information freshness · Content last reviewed on 2026-07-30 Up to date
Practice free questions 733 questions, free, no account needed.
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept Cisco measures — each one written out.
6domains
32objectives
207concepts
162free pages
The domains, and what sits inside them
Every objective below is a page you can open and practise now, without an account.
The official Cisco exam outline · checked 30 July 2026 · See the source
1Infrastructure and Design97 questions
1.1 Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements described in the CSR/PA9 concepts · 5 pagesOpen →1.2 Describe the purpose of edge devices in the Cisco collaboration architecture such as Expressway and Cisco Unified Border Element4 concepts · 5 pagesOpen →1.3 Describe the cluster upgrade process for communications manager5 concepts · 4 pagesOpen →1.4 Troubleshoot security components of Cisco collaboration solutions8 concepts · 4 pagesOpen →1.5 Troubleshoot network components in a Cisco collaboration solution7 concepts · 4 pagesOpen →
2Protocols and Endpoints76 questions
3On-Premises Call Control172 questions
3.1 Describe the call routing process in Cisco UCM6 concepts · 3 pagesOpen →3.2 Implement toll fraud prevention in Cisco UCM10 concepts · 7 pagesOpen →3.3 Configure globalized call routing in Cisco UCM13 concepts · 6 pagesOpen →3.4 Troubleshoot misconfigured dial plan issues using monitoring tools8 concepts · 5 pagesOpen →3.5 Describe Cisco USM APIs3 concepts · 4 pagesOpen →3.6 Configure Cisco Unity Connection10 concepts · 6 pagesOpen →3.7 Configure on-premises user management7 concepts · 6 pagesOpen →
4Voice Gateways and Session Border Controllers55 questions
4.1 Configure voice gateway and session border controller elements for on-premises and cloud calling9 concepts · 6 pagesOpen →4.2 Troubleshoot IOS XE dial plans such as dial peer matching, translation rules, SIP profiles, and tenants4 concepts · 2 pagesOpen →4.3 Describe IOS XE media resources4 concepts · 4 pagesOpen →
5Cloud and Hybrid Services255 questions
5.1 Describe Webex Suite such as calling, meetings, and messages5 concepts · 6 pagesOpen →5.2 Describe call routing process in Webex Calling3 concepts · 4 pagesOpen →5.3 Implement toll fraud prevention on Webex Calling7 concepts · 7 pagesOpen →5.4 Configure call routing in Webex Calling7 concepts · 4 pagesOpen →5.5 Configure cloud meetings6 concepts · 5 pagesOpen →5.6 Configure cloud messaging5 concepts · 6 pagesOpen →5.7 Describe cloud collaboration APIs (including webhooks)4 concepts · 5 pagesOpen →5.8 Configure cloud user management (Control Hub directory connector, SCIM, and RBAC)7 concepts · 6 pagesOpen →5.9 Describe Cloud Connected UC6 concepts · 6 pagesOpen →5.10 Describe Webex Hybrid Services7 concepts · 7 pagesOpen →
6Media and QoS78 questions
6.1 Troubleshoot media quality issues such as one-way, choppy audio, video artifact7 concepts · 7 pagesOpen →6.2 Describe the QoS considerations for signaling and media over wired and wireless networks5 concepts · 4 pagesOpen →6.3 Describe QoS trust boundaries and their significance in LAN-based classification and marking4 concepts · 3 pagesOpen →6.4 Configure LLQ (class map, policy map, service policy)5 concepts · 4 pagesOpen →
Not a table of contents
Every line on this map already opens
In front of every objective the practice pages are already there, free and without an account. This is one objective, opened.
1.1 Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements described in the CSR/PA5 pagesOpen →
Free in front of it
23 questions on this objective, five to a page. Every range above is a real page, open now, with no account.
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Free questions
733 questions. No account, no card.
The whole bank is open. 5 questions to a page, every answer explained, and a discussion thread on each one.
733questions
162pages
32objectives
Freealways
Start anywhere1.1 Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements described in the CSR/PA 23 questions · 5 pages
Browse by domain
Every objective, and every page range, is a link — so you can pick up exactly where you left off.
1Infrastructure and Design97 questions
2Protocols and Endpoints76 questions
3On-Premises Call Control172 questions
4Voice Gateways and Session Border Controllers55 questions
5Cloud and Hybrid Services255 questions
6Media and QoS78 questions
What a practice page gives you
1Five to a page
Short enough to finish, long enough to matter.
2Every answer explained
Not only which one is right — why the others are wrong.
3A discussion on each
Ask, answer, and vote. Every question has its own thread.
A question, and the idea behind it
Every question comes from a concept
These are not trivia. Each one is written against a concept in the book, so when you get one wrong there is somewhere to go and find out why.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
207concepts
733free questions
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from Cisco
Where the exam is defined, scheduled and scored.
5official links
207concepts mapped
The source
Cisco’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
Checked against the source
Every objective on the official Cisco outline already has questions here
We build from the official skills outline, not from a summary of it — 32 objectives, 207 concepts written under them, and free questions against every one. When Cisco changes the outline, this page changes with it.
32objectives on the outline→207concepts written→733free questions
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.