CISCOCisco Certified Network Professional Collaboration
The Cisco Certified Network Professional (CCNP) Collaboration certification validates your ability to build and maintain secure, resilient collaboration solutions that empower a dynamic global workforce. This Professional-level credential proves you can implement core collaboration technologies — from infrastructure and call control to QoS and collaboration applications — and positions you for advanced roles in collaboration engineering.
733 practice questions · Updated 2026-07-30
6Domains
32Objectives
207Concepts
733Questions
350-801 Curriculum
Every domain, objective, and concept the 350-801 exam measures.
- Deployment offerings
- Sizing
- Bandwidth
- Audio/video codecs features
- High availability (excluding SRST)
- Disaster recovery
- Dial plan
- Security (certificates, SRTP, TLS, OAuth, SSO, and default security features)
- QoS
- Edge device role in collaboration architecture
- Expressway functions and deployment
- Cisco Unified Border Element functions
- Comparison of Expressway and CUBE
- Cluster upgrade prerequisites
- Upgrade paths and versions
- Upgrade methods
- Cluster upgrade sequence
- Upgrade validation and rollback
- SSO integration troubleshooting
- x.509 certificate fundamentals
- Certificate troubleshooting
- OAuth in collaboration
- TCP/TLS handshake process
- TLS troubleshooting techniques
- SRTP fundamentals
- SRTP troubleshooting
- DNS A/AAAA records
- DNS SRV records
- DNS PTR records
- NTP configuration and synchronization
- LDAP integration and authentication
- DHCP operation and options
- CDP/LLDP neighbor discovery
- Manual device configuration
- Self-provisioning process
- Bulk provisioning methods
- Activation code onboarding
- Webex App desktop deployment
- Webex App mobile deployment
- SIP Call Setup
- SIP Call Teardown
- SDP Session Description
- SDP Audio and Video Negotiation
- DTMF Signaling via RFC 2833/4733
- SIP Hold and Resume
- SIP Call Transfer
- Endpoint registration process
- Registration failure symptoms
- DNS resolution for registration
- Network connectivity checks
- TFTP and HTTP provisioning
- Authentication and security settings
- Call control configuration validation
- Endpoint firmware and compatibility
- Logs and diagnostic tools
- Call routing overview
- Route patterns
- Route lists and route groups
- Digit analysis
- Call routing components
- Call routing flow
- Toll Fraud Attack Vectors
- Cisco UCM Toll Fraud Prevention Features
- Configuring Route Filters and Partitions
- Implementing Calling Search Spaces (CSS)
- Class of Service (CoS) Restrictions
- Translation Patterns and Route Patterns for Fraud Prevention
- Monitoring and Auditing Call Activity
- Securing Gateways and Trunks
- User and Device Authentication Controls
- Best Practices for Toll Fraud Prevention
- Traditional route patterns
- +E.164 route patterns
- Route groups
- Route lists
- Translation patterns
- Transformations
- Transformation patterns
- Local route group
- Time-of-day routing
- Partitions
- Calling Search Space (CSS)
- Forced authorization code (FAC)
- Urgent priority
- Dial plan misconfiguration symptoms
- Monitoring tools overview
- Using RTMT for dial plan troubleshooting
- Using CLI for dial plan troubleshooting
- Analyzing CDR and CMR records
- Tracing calls with monitoring tools
- Common dial plan misconfigurations
- Corrective actions for dial plan issues
- USM API types
- USM API authentication methods
- USM API capabilities
- Mailbox creation and configuration
- Message Waiting Indicator (MWI) setup
- MWI integration with call control
- SIP integration overview
- SIP trunk configuration
- SIP authentication and security
- Call handler creation
- Call handler greetings and menus
- Routing rules configuration
- Routing rule priorities and conditions
- UCM LDAP synchronization
- UCM LDAP authentication
- LDAP sync and authentication integration
- Role-Based Access Control (RBAC) in UCM
- Configuring RBAC roles and privileges
- Assigning users to roles and groups
- Verifying and troubleshooting RBAC
- DTMF Relay Methods
- Voice Translation Rules
- Voice Translation Profiles
- Codec Preference Lists
- VoIP Dial Peers
- POTS Dial Peers
- Server Groups
- Options Keepalive
- DNS SRV for Redundancy
- Dial peer matching
- Translation rules
- SIP profiles
- Tenants
- IOS XE media resource types
- Media resource allocation and selection
- Media resource configuration
- Media resource monitoring and troubleshooting
- Webex Suite Overview
- Webex Calling
- Webex Meetings
- Webex Messaging
- Integration and Interoperability
- Call routing overview
- Call routing elements
- Call routing scenarios
- Toll fraud attack vectors
- Webex Calling toll fraud prevention features
- Administrative controls for toll fraud prevention
- Call routing and dial plan restrictions
- User and device authentication measures
- Monitoring and alerting for toll fraud
- Best practices for toll fraud prevention
- Operating modes
- Locations
- Number management
- Translation patterns
- Trunks and route groups
- Dial plans
- Call permissions
- Cloud meeting architecture
- Meeting scheduling and invitations
- Meeting host and participant controls
- Meeting security and authentication
- Integration with collaboration tools
- Troubleshooting cloud meetings
- Cloud messaging overview
- Messaging protocols and APIs
- Configuration of cloud messaging services
- Integration with collaboration platforms
- Troubleshooting cloud messaging
- API Types
- Authentication Methods
- API Capabilities
- Webhooks
- Control Hub directory connector overview
- Directory connector configuration
- SCIM provisioning fundamentals
- SCIM integration setup
- RBAC concepts in Control Hub
- RBAC role creation and assignment
- User management best practices
- Cloud Connected UC Overview
- Hybrid UC Deployments
- Cloud Calling and Messaging
- Integration with Collaboration Tools
- Security and Compliance Considerations
- Migration and Management
- Webex Hybrid Services overview
- Hybrid Calendar Service
- Hybrid Call Service
- Hybrid Messaging Service
- Hybrid Media Service
- Hybrid Data Security
- Hybrid Services deployment requirements
- One-way audio troubleshooting
- Choppy audio troubleshooting
- Video artifact troubleshooting
- Media quality metrics analysis
- Network infrastructure impact on media
- QoS mechanisms for media quality
- Codec and signaling issues
- QoS for signaling vs media
- QoS mechanisms for wired networks
- QoS considerations for wireless networks
- Impact of network conditions on QoS
- QoS configuration for collaboration endpoints
- QoS trust boundary definition
- LAN-based classification and marking
- Significance of trust boundaries
- Trust boundary placement
- Class Map Configuration
- Policy Map Configuration
- LLQ Priority Configuration
- Service Policy Application
- Verification and Monitoring
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Percentages reflect share of the current practice bank, not official exam weightings — no structured per-skill weight is published for 350-801, so none is invented.