The Key Concepts of People, Including Organizational Change Management PRINCE2-AGILE-PRACTITIONER-V2 Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A healthcare provider is implementing a new electronic health record system. The project is technically on track, but clinicians are resisting the change because they feel the system will slow them down. The organization has a strong culture of clinical autonomy. The project manager has limited budget for change management activities. What is the most effective approach to address the resistance?

   • AMandate the use of the system through a policy directive from senior management.
   • BDelay the rollout until all clinicians are fully trained and comfortable with the system.
   • CLaunch a comprehensive communication campaign to highlight the benefits of the system.
   • DInvolve a group of influential clinicians in the design and rollout, using their feedback to adapt the system and approach.
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2. 7application · medium

   A project team is working on a complex integration project. The team is co-located, but the project manager has noticed that the team is not collaborating effectively and decisions are slow. The team members are all senior experts. What is the most likely cause of this issue?

   • AThe team members are not motivated because the project is not challenging enough.
   • BThe team is too large and should be split into smaller groups.
   • CThe team lacks a clear decision-making process and defined roles.
   • DThe team is not using the right collaboration tools.
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4. 8application · medium

   A project team is formed to deliver a new mobile banking app. The team includes developers, testers, a business analyst, and a product owner. The project manager notices that the team is struggling because the business analyst is also acting as the product owner, causing confusion about priorities. What is the most effective way to resolve this issue?

   • AAsk the business analyst to focus only on technical requirements and let the product owner handle all stakeholder communication.
   • BReassign the product owner role to the project manager to ensure a single point of authority.
   • CClarify the roles and responsibilities of the business analyst and product owner to avoid overlap.
   • DLet the team decide on priorities through consensus to avoid the need for a product owner.
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5. 9foundation · easy

   In PRINCE2, how does the 'people' element address leadership?

   • AIt is only concerned with the leadership of the executive board
   • BIt focuses on the project manager's leadership style and how it influences the team
   • CIt is not part of PRINCE2; leadership is only covered in agile
   • DIt requires the project manager to be the sole leader and decision-maker
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6. 10application · medium

   A retail bank is introducing a new customer relationship management system. The project manager has been asked to ensure that the change is embedded so that staff actually use the new system rather than reverting to spreadsheets. Which approach best reflects the PRINCE2 Agile definition of Organizational Change Management?

   • AFocus on the technical deployment and ensure the system is integrated with existing applications.
   • BPlan and manage the transition of people, processes, and culture to the new way of working.
   • CTrain all users on the new system and provide a helpdesk for the first month after go-live.
   • DCommunicate the project's benefits to stakeholders once the system is live.
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