A utility company is embedding a new customer billing system. The business change manager is applying the MSP themes. The 'Organization' theme is being applied, but the business change manager is unsure how to address the cultural resistance to the new system. According to MSP, what should the business change manager do?

Use the 'Organization' theme to align the culture and values with the new ways of working

Apply the 'Business Case' theme to justify the change

Apply the 'Risk' theme to mitigate the cultural resistance

Ignore the cultural resistance and focus on technical training

A global insurance company has implemented a new claims processing system. The business change manager is leading the 'embed the outcomes' process. The program board has been disbanded, and the business change manager is now working with the operations managers. The operations managers are reporting that the new system is being used, but the expected benefits (e.g., reduced processing time) are not being realized. What should the business change manager do FIRST?

Immediately implement additional training for all staff

Update the benefits management strategy to reflect the new reality

Escalate the issue to the program board

Conduct a detailed analysis to identify why the benefits are not being realized

A bank is embedding a new customer relationship management (CRM) system. The business change manager has identified that some branches are using the system, but others are not. The non-adopting branches have cited concerns about the system's speed and reliability. According to MSP section 16.4, what should the business change manager do?

Mandate the use of the system through a policy directive

Focus only on the branches that are using the system

Implement additional training for the non-adopting branches

Investigate the technical issues and address them before implementing further interventions

A healthcare program has just completed the 'embed the outcomes' process. The program manager is reviewing the outputs to confirm that the process has been properly executed. Which output should the program manager EXPECT to see?

A list of lessons learned from the program

An updated benefits management strategy

A detailed project closure report

MSP Practitioner (5th edition)

Domain 3Objective 9

3.5.1 Carry Out the ‘embed the Outcomes’ Process MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 5)

Part of the Understand how to apply and tailor relevant aspects of the MSP processes in context domain, which makes up ~55% of our current practice bank. PeopleCert does not publish an official question count, but from its 150-minute exam (~60–100 total, ~33–55 in this domain), expect 2–4 from this objective — we provide 26 practice questions to prepare you well beyond it. (estimate)

26questions here

6free pages

6concepts

Questions 21–25

21foundation · easy
In the 'embed the outcomes' process, which role is primarily responsible for ensuring that new capabilities are adopted and used?
Select an answer first
22expert · hard
A utility company is embedding a new customer billing system. The business change manager is applying the MSP themes. The 'Organization' theme is being applied, but the business change manager is unsure how to address the cultural resistance to the new system. According to MSP, what should the business change manager do?
Select an answer first
23expert · hard
A global insurance company has implemented a new claims processing system. The business change manager is leading the 'embed the outcomes' process. The program board has been disbanded, and the business change manager is now working with the operations managers. The operations managers are reporting that the new system is being used, but the expected benefits (e.g., reduced processing time) are not being realized. What should the business change manager do FIRST?
Select an answer first
24expert · hard
A bank is embedding a new customer relationship management (CRM) system. The business change manager has identified that some branches are using the system, but others are not. The non-adopting branches have cited concerns about the system's speed and reliability. According to MSP section 16.4, what should the business change manager do?
Select an answer first
25application · medium
A healthcare program has just completed the 'embed the outcomes' process. The program manager is reviewing the outputs to confirm that the process has been properly executed. Which output should the program manager EXPECT to see?
Select an answer first

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3.5.1 Carry Out the ‘embed the Outcomes’ Process MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 5)

Questions 21–25

In the 'embed the outcomes' process, which role is primarily responsible for ensuring that new capabilities are adopted and used?

A healthcare program has just completed the 'embed the outcomes' process. The program manager is reviewing the outputs to confirm that the process has been properly executed. Which output should the program manager EXPECT to see?

Keep studying — Understand how to apply and tailor relevant aspects of the MSP processes in context