MSP Practitioner (5th edition)
Domain 3Objective 3
3.2.1 Carry Out the ‘design the Outcomes’ Process MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 1)
Part of the Understand how to apply and tailor relevant aspects of the MSP processes in context domain, which makes up ~55% of our current practice bank. PeopleCert does not publish an official question count, but from its 150-minute exam (~60–100 total, ~33–55 in this domain), expect 2–4 from this objective — we provide 13 practice questions to prepare you well beyond it. (estimate)
13questions here
3free pages
6concepts
Questions 1–5
- 1
A program team is about to start the 'design the outcomes' process. The Program Manager is reviewing the inputs to ensure they are complete. The team has the program's vision statement and the organization's change management strategy. However, the Program Manager realizes that a key input is missing. Which input is MOST likely missing?
Select an answer first - 2
A program is designed to modernize a legacy IT system. During the 'design the outcomes' process, the team has drafted outcome statements. The Senior User is concerned that the outcomes do not adequately reflect the needs of the end-users. The Business Change Manager (BCM) argues that the outcomes are sufficient. The Senior Responsible Owner (SRO) wants to resolve this quickly. According to MSP's recommended roles (tab 13.2), what is the MOST appropriate course of action?
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A program is designed to improve customer satisfaction across multiple regions. During the 'design the outcomes' process, the team has identified a set of outcomes and is now working on activity 13.4.5, which involves 'identifying the benefits that will arise from the outcomes'. The Business Change Manager (BCM) is concerned that the benefits identified are not clearly linked to the outcomes. What should the team do to address this concern, according to the detailed activities?
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A program team is designing outcomes for a new customer relationship management (CRM) system. The team is drafting outcome statements and wants to ensure they are aligned with the organization's strategic goals. Which MSP theme should the team apply during this activity to ensure this alignment?
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A program team has completed the 'design the outcomes' process and is reviewing the outputs. The team wants to ensure that the outputs are complete and can be used effectively. Which of the following is a key output of the 'design the outcomes' process that the team should verify is present?
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