3.5.2 Analyse Whether the ‘embed the Outcomes’ Process Activities, Roles and Responsibilities Are Effective and Fit for Purpose MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 5)

Questions 21–24

1. 21application · medium

   A small charity with 20 employees is running a programme to introduce a new donor management system. The MSP guidance suggests a formal 'embed the outcomes' process with a dedicated benefits manager and a change management team. The charity's programme manager believes this is too heavy for their context. What is the most appropriate tailoring of the process?

   • ASkip the embed the outcomes process entirely because the charity is too small to need it.
   • BOutsource the entire embed the outcomes process to an external consultancy to avoid internal resource constraints.
   • CImplement the full MSP process exactly as described to ensure compliance with the framework.
   • DScale down the process by assigning the embedding responsibilities to the charity's operations manager as a part-time role, with a simple checklist of adoption activities.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A public sector organization has completed a transformation programme to digitize citizen services. Six months after closure, the programme's benefits realization review shows that only 40% of the expected service uptake has been achieved, although the new digital channels are fully operational. The programme office is asked to assess whether the 'embed the outcomes' process was effective. Which activity should the assessment focus on first?

   • AConfirming that the programme's change management team used the correct communication templates for the citizen-facing launch campaign.
   • BChecking whether the programme's original business case contained a realistic cost-benefit ratio for the digital channel investment.
   • CValidating that the programme's final report was approved by the sponsoring group before the programme was formally closed.
   • DReviewing whether the operational business-as-usual teams have clear ownership of the new digital channels and the benefits they are expected to deliver.
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   Which of the following best indicates that the 'embed the outcomes' process is effective?

   • AAll programme activities are completed on schedule
   • BBenefits are being realized and sustained over time
   • CThe programme team receives positive feedback from stakeholders
   • DThe programme budget is underspent
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   What does a trend analysis of benefit realization data indicate in the context of 'embed the outcomes'?

   • AThe level of risk in the programme
   • BThe number of stakeholders involved
   • CWhether the benefits are being realized as planned over time
   • DThe total cost of the programme
   Reveal Solution Discussion Select an answer first