3.5.2 Analyse Whether the ‘embed the Outcomes’ Process Activities, Roles and Responsibilities Are Effective and Fit for Purpose MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A healthcare organization has implemented a new electronic patient records system. The programme's 'embed the outcomes' process assigns the responsibility for 'embedding' to the programme's IT project manager. After six months, clinical staff are still using paper records alongside the electronic system. An assessment concludes the process is not fit for purpose. What is the most likely root cause of this ineffectiveness?

   • AThe IT project manager lacks the authority and credibility to influence clinical workflows and drive adoption among medical staff.
   • BThe programme's budget was insufficient to purchase enough computer terminals for all clinical areas.
   • CThe clinical staff have not received sufficient training on the new system.
   • DThe electronic patient records system has a user interface that is not intuitive for the clinical staff.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A financial services firm has completed a programme to introduce a new customer relationship management (CRM) system. A review of the 'embed the outcomes' process is being conducted. The review finds that the sales teams are using the new CRM, but they are not following the new lead-handling procedures, preferring to use their own spreadsheets. Which analytical technique would best determine whether the process has achieved its intended outcomes?

   • AAuditing the IT department's server logs to confirm the CRM system is available 99.9% of the time.
   • BCounting the number of training sessions attended by the sales team during the programme.
   • CComparing the actual end-to-end lead-to-close cycle time against the target cycle time defined in the benefits profile.
   • DSurveying the sales team to ask whether they like the new CRM system.
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4. 8foundation · easy

   Which of the following indicates that the roles in the 'embed the outcomes' process are fit for purpose?

   • ARoles are assigned to the most senior people available
   • BRoles are clearly defined and aligned with the organizational structure
   • CRoles are based on the preferences of the programme board
   • DRoles are identical to those used in previous programmes
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5. 9expert · hard

   A large insurance company is running a programme to implement a new underwriting system. The 'embed the outcomes' process is designed with a formal benefits register, monthly benefits reviews, and a dedicated benefits manager. The programme is in a country with a high-context culture where relationship-based communication is more important than formal reporting. The benefits manager reports that the monthly reviews are seen as bureaucratic and are not attended by key operational managers. What is the most appropriate tailoring of the process to improve its fit for purpose?

   • AEliminate the benefits register and rely entirely on informal conversations to track benefits.
   • BOutsource the benefits tracking to an external consultant who can be more objective.
   • CContinue with the formal monthly reviews and mandate attendance through a directive from the CEO.
   • DReplace the formal monthly benefits reviews with informal, relationship-based check-ins with key operational managers, while maintaining the benefits register as a record.
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6. 10foundation · easy

   When assessing whether the 'embed the outcomes' process is fit for purpose, which factor should be considered?

   • AThe number of projects in the programme
   • BThe organizational culture and readiness for change
   • CThe location of the programme office
   • DThe personal preferences of the programme sponsor
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