3.5.2 Analyse Whether the ‘embed the Outcomes’ Process Activities, Roles and Responsibilities Are Effective and Fit for Purpose MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which of the following is a key activity in the MSP 'embed the outcomes' process?

   • ADefining the target operating model
   • BDeveloping the programme business case
   • CCreating the programme mandate
   • DMonitoring and reviewing the realization of benefits
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2. 12expert · hard

   A university is running a programme to implement a new student information system. The 'embed the outcomes' process assigns the responsibility for embedding to the IT director. The IT director is a member of the programme board and has significant technical expertise. However, the academic staff are resistant to the new system and continue to use the old system. An assessment finds the process is not fit for purpose. What is the most significant issue with this role assignment?

   • AThe IT director lacks the authority and influence over the academic staff, who are the primary users of the new system.
   • BThe IT director is too senior to be involved in the detailed embedding activities.
   • CThe IT director should have delegated the embedding responsibility to a junior IT manager.
   • DThe IT director should have focused on the technical aspects of the system and left the embedding to the academic registrar.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A telecom company has completed a programme to roll out a new customer self-service portal. The 'embed the outcomes' process is being reviewed. The review finds that the portal is live and customers are using it, but the call center volume has not decreased as expected. The call center agents report that they are not actively promoting the portal to customers. Which key activity of the 'embed the outcomes' process was most likely neglected?

   • ACreating a project plan for the portal's development with clear milestones.
   • BEnsuring that the call center agents' performance objectives and incentives are aligned with the goal of reducing call volume.
   • CConducting a post-implementation review to document lessons learned.
   • DDeveloping the technical interface for the self-service portal to ensure it is user-friendly.
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5. 14application · medium

   A logistics company has completed a programme to implement a new fleet management system. The 'embed the outcomes' process is being analyzed. The analysis shows that the system is being used by dispatchers, but the intended fuel cost reduction has not been achieved. The dispatchers report that they use the system for tracking but ignore the route optimization suggestions. Which analytical finding would most directly indicate that the embed process was ineffective?

   • AThe operational procedures were not updated to require dispatchers to act on the route optimization suggestions.
   • BThe fleet management system's GPS tracking feature is not accurate in rural areas.
   • CThe fuel cost reduction target was set too aggressively by the programme board.
   • DThe programme's project manager did not send a final report to the sponsoring group.
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6. 15foundation · easy

   What is the primary purpose of the MSP 'embed the outcomes' process?

   • ATo close the programme and disband the programme team
   • BTo manage the day-to-day delivery of projects within the programme
   • CTo define the programme's vision and blueprint at the start of the programme
   • DTo ensure that the benefits realized from the programme are sustained and the changes become business as usual
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