3.5.2 Analyse Whether the ‘embed the Outcomes’ Process Activities, Roles and Responsibilities Are Effective and Fit for Purpose MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A global manufacturing company runs a programme to standardize its ERP systems across 12 countries. The programme's 'embed the outcomes' process relies on a single central change manager to coordinate all local adoption activities. Local plant managers report that the change manager is unresponsive and does not understand regional working practices. Which tailoring of roles would be most appropriate to improve the fit for purpose of the process?

   • AEliminate the change manager role entirely and rely on the IT helpdesk to handle user adoption queries.
   • BAppoint a local change champion in each country who reports to the central change manager and adapts the adoption approach to local conditions.
   • CReplace the central change manager with a single regional change manager for all 12 countries to reduce the number of interfaces.
   • DRequire the central change manager to send weekly status emails to all plant managers to improve communication.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which role in the MSP 'embed the outcomes' process is responsible for providing ongoing support and guidance to the business change managers?

   • AThe Business Change Manager
   • BThe Senior Responsible Owner (SRO)
   • CThe Programme Office
   • DThe Programme Manager
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4. 18application · medium

   A retail chain has completed a programme to implement a new omnichannel ordering system. The 'embed the outcomes' process is being evaluated. The evaluation shows that the system is being used, but the expected reduction in order processing errors has not materialized. Which effectiveness criterion would be most appropriate to assess this specific aspect of the process?

   • AThe number of support tickets raised by staff regarding the new system.
   • BThe time taken to complete the programme's post-implementation review report.
   • CThe number of user logins to the new system per day compared to the old system.
   • DThe extent to which the new system's error rate matches the target error rate defined in the programme's benefits profile.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   Which of the following is a valid criterion for evaluating the effectiveness of the 'embed the outcomes' process?

   • AThe level of adoption of new ways of working by the business
   • BThe number of projects completed on time
   • CThe size of the programme team
   • DThe number of risks identified in the risk register
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6. 20expert · hard

   A retail company has completed a programme to implement a new inventory management system. The 'embed the outcomes' process is being analyzed. The analysis shows that the system is being used by the warehouse staff, and the expected reduction in stockouts has been achieved. However, the expected reduction in excess inventory has not been achieved. The warehouse manager reports that the staff are using the system for stock tracking but are not using the demand forecasting module. Which analytical technique would best determine the root cause of this partial effectiveness?

   • AInterviewing the warehouse manager to ask for their opinion on the system's performance.
   • BConducting a process observation to see how the warehouse staff actually use the system in their daily work.
   • CSurveying the warehouse staff to ask if they find the system easy to use.
   • DReviewing the system's user access logs to count the number of logins per day.
   Reveal Solution Discussion Select an answer first