MICROSOFT

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

MB-230

The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification validates your expertise in implementing customer service solutions using Dynamics 365. It is designed for functional consultants who are responsible for enhancing customer satisfaction and service efficiency. Earning this certification demonstrates your ability to manage cases, implement service management processes, and collaborate with solution architects.

Practice Free Questions

3Domains

10Objectives

70Practice pages

326Free questions

MB-230 free practice questions

Choose any objective and open any question page — no sign-in required.

Define and configure foundational Customer Service components

36 questions · 8 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–36

Create and administer knowledge management

42 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–42

Manage collaboration

19 questions · 4 pages

Questions 1–5 6–10 11–15 16–19

Manage agents and Copilot in Service features

37 questions · 8 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–37

Create and manage SLAs for cases

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–31

Configure routing

48 questions · 10 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–48

Configure productivity tools

41 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–41

Configure the Copilot Service workspace

23 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–23

Configure the data model and UI components

40 questions · 8 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40

Capture customer feedback by using Customer Voice

9 questions · 2 pages

Questions 1–5 6–9

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Percentages reflect share of the current practice bank, not official exam weightings. Every page above is a live, crawlable practice page (10 objectives · 70 pages).

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

MB-230 free practice questions

Domain 1 · Manage cases in Customer Service51% of practice bank · 5 objectives · 165 questions51%

Domain 2 · Configure representative experience and routing34% of practice bank · 3 objectives · 112 questions34%

Domain 3 · Extend Customer Service15% of practice bank · 2 objectives · 49 questions15%