A supervisor wants agents to receive a notification when a high-priority case is assigned to them, so they can respond quickly. The notification should appear in the Dynamics 365 app and not rely on email. What should you configure?

Use a business rule to show a notification on the form when the case is opened.

Configure a SLA to send an email when the case is assigned.

Create a real-time workflow that sends an in-app notification to the case owner when the case is assigned and the priority is High.

Create a background workflow that sends an email to the case owner when the case is assigned.

A functional consultant needs to add a new column to an existing table. Which action is required?

Modify the table schema by adding a column

A functional consultant needs to update an existing email template to change the greeting. What is the correct approach?

Edit the template in the email template editor

Delete the template and create a new one

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 3Objective 1

Configure the Data Model and UI Components MB-230 Practice Questions (Page 7)

Part of the Extend Customer Service domain, which accounts for 15–20% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 3–7 from this objective — we provide 40 practice questions to prepare you well beyond it. (estimate)

40questions here

8free pages

15concepts

15–20%of the exam

Questions 31–35

31foundation · easy
Which tool is used to create columns in a Dynamics 365 table?
Select an answer first
32foundation · easy
Which column property determines the type of data that can be stored in a column, such as text, number, or date?
Select an answer first
33application · medium
A supervisor wants agents to receive a notification when a high-priority case is assigned to them, so they can respond quickly. The notification should appear in the Dynamics 365 app and not rely on email. What should you configure?
Select an answer first
34foundation · easy
A functional consultant needs to add a new column to an existing table. Which action is required?
Select an answer first
35foundation · easy
A functional consultant needs to update an existing email template to change the greeting. What is the correct approach?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MB-230

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MB-230” is a trademark of its owner, used for identification only.

Configure the Data Model and UI Components MB-230 Practice Questions (Page 7)

Questions 31–35

Which tool is used to create columns in a Dynamics 365 table?

Which column property determines the type of data that can be stored in a column, such as text, number, or date?

A supervisor wants agents to receive a notification when a high-priority case is assigned to them, so they can respond quickly. The notification should appear in the Dynamics 365 app and not rely on email. What should you configure?

A functional consultant needs to add a new column to an existing table. Which action is required?

A functional consultant needs to update an existing email template to change the greeting. What is the correct approach?

Keep studying — Extend Customer Service