Your organization currently stores customer satisfaction scores in a text column on the Case table. You need to change it to a numeric column so that reports can aggregate the scores. What should you do?

Change the format of the existing text column to 'Number' in the column properties.

Change the data type of the existing column from Text to Whole Number.

Create a new Whole Number column, use a data migration tool to copy the values from the text column, and then delete the old column.

Create a new Decimal Number column and use a workflow to copy the values from the text column.

What is the purpose of setting up alerts in Dynamics 365 Customer Service?

To notify users of important events or updates

What should a functional consultant do to ensure that an email template remains compliant with organizational standards?

Create a new template for each email

Regularly review and update the template content

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 3Objective 1

Configure the Data Model and UI Components MB-230 Practice Questions (Page 1)

Part of the Extend Customer Service domain, which accounts for 15–20% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 3–7 from this objective — we provide 40 practice questions to prepare you well beyond it. (estimate)

40questions here

8free pages

15concepts

15–20%of the exam

Questions 1–5

1application · medium
Your organization currently stores customer satisfaction scores in a text column on the Case table. You need to change it to a numeric column so that reports can aggregate the scores. What should you do?
Select an answer first
2foundation · easy
What is the purpose of setting up alerts in Dynamics 365 Customer Service?
Select an answer first
3foundation · easy
What should a functional consultant do to ensure that an email template remains compliant with organizational standards?
Select an answer first
4foundation · easy
When configuring a view, which component determines which records appear in the view?
Select an answer first
5foundation · easy
Which type of relationship allows a record in one table to be associated with multiple records in another table?
Select an answer first

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Review the revealed explanations, or continue through the curriculum.

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Configure the Data Model and UI Components MB-230 Practice Questions (Page 1)

Questions 1–5

Your organization currently stores customer satisfaction scores in a text column on the Case table. You need to change it to a numeric column so that reports can aggregate the scores. What should you do?

What is the purpose of setting up alerts in Dynamics 365 Customer Service?

What should a functional consultant do to ensure that an email template remains compliant with organizational standards?

When configuring a view, which component determines which records appear in the view?

Which type of relationship allows a record in one table to be associated with multiple records in another table?

Keep studying — Extend Customer Service