A support organization uses a main form for the Case table. Agents frequently miss the 'Resolution' field when closing cases because it is in a collapsed section at the bottom of the form. The manager wants the field to be visible and required when the case is resolved. What should you configure?

Move the Resolution field to a new tab at the top of the form and set the field as required in the field properties.

Add the Resolution field to a section in the main tab and use business rules to show and require the field when the Status Reason equals 'Resolved'.

Create a new form for resolved cases and set the Resolution field as required on that form only.

Use a business process flow to force agents to enter the Resolution field before closing the case.

A manager wants a single dashboard that shows the number of open cases by priority and a list of the most recent cases. The dashboard should be visible to all agents in the customer service app. What should you configure?

Create a system view with a chart and add it to the app's sitemap.

Create a personal dashboard with a chart and a list, and share it with each agent individually.

Create a business process flow that displays the chart and list on the main form.

Create a system dashboard with a chart showing cases by priority and a list component showing recent cases, then add it to the app's sitemap.

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 3Objective 1

Configure the Data Model and UI Components MB-230 Practice Questions (Page 3)

Part of the Extend Customer Service domain, which accounts for 15–20% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 3–7 from this objective — we provide 40 practice questions to prepare you well beyond it. (estimate)

40questions here

8free pages

15concepts

15–20%of the exam

Questions 11–15

11application · medium
A support organization uses a main form for the Case table. Agents frequently miss the 'Resolution' field when closing cases because it is in a collapsed section at the bottom of the form. The manager wants the field to be visible and required when the case is resolved. What should you configure?
Select an answer first
12foundation · easy
Which feature in Dynamics 365 allows users to receive notifications about mentions or assignments within the application?
Select an answer first
13application · medium
A manager wants a single dashboard that shows the number of open cases by priority and a list of the most recent cases. The dashboard should be visible to all agents in the customer service app. What should you configure?
Select an answer first
14foundation · easy
In Dynamics 365, what is the term for a field that stores a data attribute in a table?
Select an answer first
15foundation · easy
Which component in Dynamics 365 can be used to create alerts that appear as pop-up messages to users?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MB-230

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MB-230” is a trademark of its owner, used for identification only.

Configure the Data Model and UI Components MB-230 Practice Questions (Page 3)

Questions 11–15

A support organization uses a main form for the Case table. Agents frequently miss the 'Resolution' field when closing cases because it is in a collapsed section at the bottom of the form. The manager wants the field to be visible and required when the case is resolved. What should you configure?

Which feature in Dynamics 365 allows users to receive notifications about mentions or assignments within the application?

A manager wants a single dashboard that shows the number of open cases by priority and a list of the most recent cases. The dashboard should be visible to all agents in the customer service app. What should you configure?

In Dynamics 365, what is the term for a field that stores a data attribute in a table?

Which component in Dynamics 365 can be used to create alerts that appear as pop-up messages to users?

Keep studying — Extend Customer Service