A company wants to improve the usability of the Case form. They want to group related fields into sections and have a tab that is only visible when the case is of type 'Technical'. What should you configure?

Add a new section to the existing tab and use a business rule to show the section when the Case Type equals Technical.

Add a new tab to the form, add sections and fields to it, and use a business rule to show the tab when the Case Type equals Technical.

Use a business process flow to display the tab only for Technical cases.

Create a new form for Technical cases and set the tab visibility in the form properties.

A company tracks warranty claims. Each claim can involve multiple products, and each product can appear on multiple claims. They need to record the quantity returned for each product on a claim. What should you configure?

Create a one-to-many relationship from Product to Claim and add a 'Quantity' column to the Claim table.

Create a new table named 'Claim Product' and add a many-to-many relationship between Claim and Product, with a 'Quantity' column on the relationship.

Add a multi-select option set to the Claim table listing all possible products.

Add a 'Product' lookup field to the Claim table and a 'Quantity' column to the Product table.

A global email template used for case responses contains an outdated disclaimer. You need to update the template so that all future emails sent from cases use the new disclaimer. What should you do?

Edit the personal copy of the template that each agent has.

Create a new global email template with the new disclaimer and delete the old template.

Edit the global email template and replace the disclaimer text, then save the template.

Use a workflow to replace the disclaimer in all sent emails.

What is the purpose of a business process flow in a model-driven app?

To guide users through a defined business process

To create charts and dashboards

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 3Objective 1

Configure the Data Model and UI Components MB-230 Practice Questions (Page 2)

Part of the Extend Customer Service domain, which accounts for 15–20% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 3–7 from this objective — we provide 40 practice questions to prepare you well beyond it. (estimate)

40questions here

8free pages

15concepts

15–20%of the exam

Questions 6–10

6foundation · easy
Which component in a model-driven app provides a visual representation of data from a table, such as a bar chart or pie chart?
Select an answer first
7application · medium
A company wants to improve the usability of the Case form. They want to group related fields into sections and have a tab that is only visible when the case is of type 'Technical'. What should you configure?
Select an answer first
8application · medium
A company tracks warranty claims. Each claim can involve multiple products, and each product can appear on multiple claims. They need to record the quantity returned for each product on a claim. What should you configure?
Select an answer first
9application · medium
A global email template used for case responses contains an outdated disclaimer. You need to update the template so that all future emails sent from cases use the new disclaimer. What should you do?
Select an answer first
10foundation · easy
What is the purpose of a business process flow in a model-driven app?
Select an answer first

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