Where does an administrator configure external knowledge search in Dynamics 365 Customer Service?

In the Customer Service admin center under Knowledge Search Settings

In the Power Apps portal settings

In the Dynamics 365 Settings > General tab

Your organization has integrated an external knowledge source, but the search results from this source are not appearing in the knowledge search. You have verified that the source is configured and enabled. You also confirmed that the source is indexed. What else should you check?

Verify that the external source is publicly accessible.

Check that the external source's API key is valid.

Confirm that agents have the 'Read' privilege on the external source.

Ensure that the external source is added to the 'Searchable sources' list in the knowledge search configuration.

Your organization has a custom field on the knowledge article table that is used for internal routing. You do not want this field to be searchable by agents. What should you do?

Make the field's type 'Internal'.

Remove the field from the knowledge search view.

Set the field's security to 'Read-Only' for agents.

Disable the field for the knowledge article table.

Your agents use the Customer Service workspace and need to search both internal knowledge articles and an external knowledge source. You have already integrated the external source. What else must you do to ensure that agents see results from both sources in the same search results list?

Publish the external source as a knowledge article.

Create a custom search view that includes the external source.

Enable external search in the knowledge search settings.

Add the external source to the agent's default dashboard.

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 1Objective 2

Create and Administer Knowledge Management MB-230 Practice Questions (Page 6)

Part of the Manage cases in Customer Service domain, which accounts for 51–55% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~20–36 in this domain), expect 4–7 from this objective — we provide 42 practice questions to prepare you well beyond it. (estimate)

42questions here

9free pages

7concepts

51–55%of the exam

Questions 26–30

26foundation · easy
Where does an administrator configure external knowledge search in Dynamics 365 Customer Service?
Select an answer first
27foundation · easy
Which of the following is a common external knowledge source that can be integrated with Dynamics 365 Customer Service?
Select an answer first
28expert · hard
Your organization has integrated an external knowledge source, but the search results from this source are not appearing in the knowledge search. You have verified that the source is configured and enabled. You also confirmed that the source is indexed. What else should you check?
Select an answer first
29expert · hard
Your organization has a custom field on the knowledge article table that is used for internal routing. You do not want this field to be searchable by agents. What should you do?
Select an answer first
30application · medium
Your agents use the Customer Service workspace and need to search both internal knowledge articles and an external knowledge source. You have already integrated the external source. What else must you do to ensure that agents see results from both sources in the same search results list?
Select an answer first

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