Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate
Domain 1Objective 2
Create and Administer Knowledge Management MB-230 Practice Questions (Page 9)
Part of the Manage cases in Customer Service domain, which accounts for 51–55% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~20–36 in this domain), expect 4–7 from this objective — we provide 42 practice questions to prepare you well beyond it. (estimate)
42questions here
9free pages
7concepts
51–55%of the exam
Questions 41–42
- 41
You have integrated an external knowledge source, but agents report that search results from that source are slow to appear. Internal search is fast. What is the most likely cause?
Select an answer first - 42
Your organization has a hybrid knowledge environment: internal articles in Dynamics 365 and an external knowledge source that is already integrated. Agents report that internal search results are relevant, but external results are not appearing. You have verified that external search is enabled. What should you check next?
Select an answer first
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