Which component in Dynamics 365 Customer Service is used to configure internal knowledge search for agents?

Knowledge Search Settings in the Customer Service admin center

What is the purpose of customizing the Knowledge Article table in Dynamics 365 Customer Service?

To add custom fields that capture organization-specific information for knowledge articles.

To delete the Knowledge Article table if not needed.

To change the table's primary key to a custom field.

To convert the table to a virtual table for external storage.

A support manager wants to use Copilot to create a knowledge article from a resolved case. The case has a long description and multiple resolution notes. The manager wants the article to be concise and include only the key resolution steps. What should the manager do?

Ask Copilot to create the article and publish it without review.

Copy the entire case description and resolution notes into the article body.

Use Copilot to generate a draft and then edit it to remove unnecessary details.

Use the knowledge article template to create an empty article and manually fill it.

A global company maintains knowledge articles in English and Spanish. The Spanish translations are created by a third-party vendor. You need to ensure that when the English article is updated, the Spanish version is flagged for review. What should you configure?

Configure the knowledge article to require translation review when the source article is updated.

Enable the 'Track changes' option on the knowledge article table.

Enable the 'Translation' feature and set the language for the article to Spanish.

Use the 'Related' tab to link the English and Spanish articles and manually notify the vendor.

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 1Objective 2

Create and Administer Knowledge Management MB-230 Practice Questions (Page 2)

Part of the Manage cases in Customer Service domain, which accounts for 51–55% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~20–36 in this domain), expect 4–7 from this objective — we provide 42 practice questions to prepare you well beyond it. (estimate)

42questions here

9free pages

7concepts

51–55%of the exam

Questions 6–10

6foundation · easy
Which component in Dynamics 365 Customer Service is used to configure internal knowledge search for agents?
Select an answer first
7foundation · easy
Which table is the primary storage for knowledge articles in Dynamics 365 Customer Service?
Select an answer first
8foundation · easy
What is the purpose of customizing the Knowledge Article table in Dynamics 365 Customer Service?
Select an answer first
9application · medium
A support manager wants to use Copilot to create a knowledge article from a resolved case. The case has a long description and multiple resolution notes. The manager wants the article to be concise and include only the key resolution steps. What should the manager do?
Select an answer first
10application · medium
A global company maintains knowledge articles in English and Spanish. The Spanish translations are created by a third-party vendor. You need to ensure that when the English article is updated, the Spanish version is flagged for review. What should you configure?
Select an answer first

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