An admin is creating a script for agents to use when verifying a customer's identity. The script must display the customer's name, email, and phone number from the contact record. The admin wants to avoid manually typing these values into the script. What should the admin use?

A workflow that sends the contact fields in an email.

Static text with the customer's name, email, and phone number.

Slugs such as {firstname}, {emailaddress1}, and {telephone1}.

A macro that copies the contact fields to the clipboard.

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 2Objective 2

Configure Productivity Tools MB-230 Practice Questions (Page 9)

Part of the Configure representative experience and routing domain, which accounts for 25–30% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~10–20 in this domain), expect 3–7 from this objective — we provide 41 practice questions to prepare you well beyond it. (estimate)

41questions here

9free pages

5concepts

25–30%of the exam

Questions 41–41

41application · medium
An admin is creating a script for agents to use when verifying a customer's identity. The script must display the customer's name, email, and phone number from the contact record. The admin wants to avoid manually typing these values into the script. What should the admin use?
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Configure Productivity Tools MB-230 Practice Questions (Page 9)

Questions 41–41

An admin is creating a script for agents to use when verifying a customer's identity. The script must display the customer's name, email, and phone number from the contact record. The admin wants to avoid manually typing these values into the script. What should the admin use?

Keep studying — Configure representative experience and routing