Capture Customer Feedback by Using Customer Voice MB-230 Practice Questions (Page 2)

Questions 6–9

1. 6foundation · easy

   In Dynamics 365 Customer Voice, what is the benefit of associating survey feedback with a customer service conversation?

   • AIt prevents the conversation from being closed
   • BIt sends the survey to the conversation participant
   • CIt automatically creates a new conversation for each survey response
   • DIt provides context about the customer's experience within the specific interaction
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   In Dynamics 365 Customer Voice, which feature allows a survey to display the respondent's name and case number in the introduction text to make the survey feel more personal?

   • ASurvey branching
   • BSurvey themes
   • CPersonalized variables
   • DResponse validation
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   A Customer Service administrator wants a survey to be sent automatically when a support case is closed. Which Customer Voice feature should they configure?

   • AA survey report
   • BA survey theme
   • CA survey variable
   • DA survey trigger
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   In Dynamics 365 Customer Voice, what is the primary purpose of linking survey responses to a customer service case?

   • ATo send a copy of the survey to the case owner
   • BTo prevent the case from being reopened
   • CTo associate feedback with the specific case record for follow-up and analysis
   • DTo automatically close the case when a survey is submitted
   Reveal Solution Discussion Select an answer first