Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate
Domain 1Objective 5
Create and Manage SLAs for Cases MB-230 Practice Questions (Page 7)
Part of the Manage cases in Customer Service domain, which accounts for 51–55% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~20–36 in this domain), expect 4–7 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)
31questions here
7free pages
7concepts
51–55%of the exam
Questions 31–31
- 31
You have an SLA that applies to cases with a 'Priority' of 'High' or 'Critical'. You also have a separate SLA that applies to cases with a 'Customer Type' of 'VIP'. A case is created with 'Priority = High' and 'Customer Type = VIP'. Which SLA will be applied?
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