A support manager wants to draw attention to cases that have been reopened more than three times. The manager wants this information to appear as a highlight in the timeline of the case. What should you configure?

Create a timeline highlight that uses a condition on the 'Reopen Count' field being greater than 3.

Configure the timeline control to show only cases with a reopen count greater than 3.

Use a record update rule to set a flag when the reopen count exceeds 3, and then configure a highlight on that flag.

Create a card form for the case that displays the 'Reopen Count' field.

Microsoft Certified:Dynamics 365 Customer Service Functional Consultant Associate

Domain 1Objective 1

Define and Configure Foundational Customer Service Components MB-230 Practice Questions (Page 8)

Part of the Manage cases in Customer Service domain, which accounts for 51–55% of the MB-230 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~20–36 in this domain), expect 4–7 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

10concepts

51–55%of the exam

Questions 36–36

36application · medium
A support manager wants to draw attention to cases that have been reopened more than three times. The manager wants this information to appear as a highlight in the timeline of the case. What should you configure?
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Define and Configure Foundational Customer Service Components MB-230 Practice Questions (Page 8)

Questions 36–36

A support manager wants to draw attention to cases that have been reopened more than three times. The manager wants this information to appear as a highlight in the timeline of the case. What should you configure?

Keep studying — Manage cases in Customer Service