Determine How to Configure Field Service App to Support Key Business Processes AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 6)

Questions 26–29

1. 26foundation · easy

   Which configuration allows a Field Service manager to see a visual overview of key performance indicators, such as completed work orders and technician utilization, on a single screen?

   • AScheduling policies
   • BReports
   • CDashboards
   • DService territories
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2. 27expert · hard

   A telecommunications company has two types of technicians: installation technicians and repair technicians. Installation work orders must be scheduled within 48 hours, while repair work orders must be scheduled within 4 hours. The company wants to use a single scheduling policy. What should the administrator configure to meet this requirement?

   • ACreate a custom field on the work order for 'Response Time' and use a flow to assign the work order to a technician based on this field.
   • BCreate two separate scheduling policies, one for installations and one for repairs, and assign them to the respective work order types.
   • CConfigure a single scheduling policy with a 'Priority' field that determines the response time.
   • DUse the 'Service Level Agreement' (SLA) on the work order to enforce response times, and use a single scheduling policy.
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4. 28application · medium

   A landscaping company wants its technicians to be able to create a work order from the mobile app when they encounter a new job on-site. The work order should be created with the technician as the assigned resource and the current location as the service address. What should the administrator configure?

   • AUse the 'Field Service Mobile' settings to enable 'Create Work Order' and set the default resource to the logged-in user.
   • BInstruct technicians to use the full Salesforce mobile app to create a work order manually.
   • CEnable the 'Global Actions' setting and create a custom button that runs a flow to create the work order.
   • DAdd the 'New Work Order' quick action to the mobile app's navigation bar and configure the default field values.
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5. 29application · easy

   A medical equipment repair company wants its technicians to capture customer signatures on the mobile app after completing a repair. The signature must be stored with the work order for compliance purposes. What should the administrator configure?

   • AUse the 'Notes' field on the work order and instruct technicians to describe the signature.
   • BConfigure the mobile app's 'Quick Actions' to include a 'Capture Signature' action that saves the signature as an attachment.
   • CCreate a custom object for signatures and use a flow to capture the signature and link it to the work order.
   • DEnable the 'Signature' field on the Work Order object and add it to the mobile app's work order form.
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