Apply Procedural Concepts to Complete Service Appointments in the Mobile Environment AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A technician arrives at a job site and opens the service appointment. The appointment details show the customer name, address, and a list of required parts. The technician needs to verify the parts are on the truck before starting. How should the technician proceed in the mobile app?

   • AMark the appointment as 'Completed' to unlock the parts list.
   • BReview the appointment details, check the parts list, and then tap 'Start' to begin the active work phase.
   • CCall the dispatcher to confirm the parts list, since it is not visible in the mobile app.
   • DTap 'Start' immediately, then review the parts list while the timer is running.
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2. 2application · medium

   A field technician opens a service appointment in the Salesforce mobile app and notices the appointment status is 'Scheduled'. After completing the required work, the technician needs to record the outcome. Which sequence of actions should the technician follow to properly close out the appointment?

   • AClose the appointment by logging out of the mobile app, which automatically finalizes all pending appointments.
   • BImmediately tap Complete Appointment without starting the work, since the status will auto-update once all fields are saved.
   • CChange the appointment status directly to 'Completed' from the record's detail page without using the appointment flow.
   • DTap Start, complete all required tasks, then tap Complete Appointment and confirm the status change to 'Completed'.
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4. 3application · medium

   A technician completes a repair and needs to record 2.5 hours of labor and a $15 parking fee incurred during the appointment. Where should the technician enter this information in the mobile app?

   • AAdd the hours and fee as a single line item in the appointment's description field.
   • BCreate a separate task for the time and another for the expense, then link them to the appointment.
   • CUse the Time and Expense entry options within the appointment flow to log the hours and the parking fee.
   • DEmail the details to the office administrator to enter into the system later.
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5. 4foundation · easy

   In the Salesforce mobile app, how can a field technician view and edit the customer's address for a service appointment?

   • ACall the customer and ask them to update the address in their portal.
   • BUse the camera to scan the address from a printed document.
   • COpen the appointment record and select the address field to edit it.
   • DSend an email to the dispatcher to request an address change.
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6. 5foundation · easy

   How does a field technician mark a service task as complete within a mobile appointment?

   • ATap the checkbox next to the task in the checklist.
   • BDelete the task from the checklist.
   • CAdd a note to the task without changing its status.
   • DChange the task's priority to high.
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