Apply Procedural Concepts to Complete Service Appointments in the Mobile Environment AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   How does a technician log an expense, such as a parking fee, incurred during a service appointment?

   • AAdd the expense in the Expense section of the appointment.
   • BAdd the expense to the customer's signature.
   • CEmail the receipt to the dispatcher.
   • DInclude the expense in the work performed notes.
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A technician has completed the service work and needs the customer to sign the work order. The customer is elderly and has difficulty using a touchscreen. What is the best approach to capture the signature?

   • AGuide the customer to sign using a stylus or their finger on the technician's device, offering assistance as needed.
   • BTake a photo of the customer's ID as proof of identity instead of a signature.
   • CHave the customer sign a paper form and scan it later.
   • DSkip the signature and note that the customer was unable to sign.
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   In the Salesforce mobile app, where does a technician record the time spent on a service appointment?

   • AIn the expense report section.
   • BIn the signature capture screen.
   • CIn the customer's account notes.
   • DIn the Time entry section of the appointment.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A technician is working through a service appointment that includes a pre-defined checklist of safety inspections. After completing each inspection, the technician wants to record progress. How should the technician track this in the mobile app?

   • ASkip the checklist and log the inspections in the work notes field.
   • BWait until all inspections are done, then mark the entire checklist complete at once.
   • CTake a photo of the checklist and attach it to the appointment as a note.
   • DMark each checklist item as complete as it is finished, and review the progress indicator before finalizing the appointment.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   How does a technician capture a customer's signature in the Salesforce mobile app?

   • AUse the signature capture screen and have the customer sign with their finger.
   • BAsk the customer to email their signature.
   • CTake a photo of the customer's signature on paper.
   • DType the customer's name in a text field.
   Reveal Solution Discussion Select an answer first