Apply Procedural Concepts to Complete Service Appointments in the Mobile Environment AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 6)

Questions 26–27

1. 26expert · hard

   A technician is on-site and needs to update the service appointment's scheduled start time because the customer requested a later arrival. The technician has edit permissions on the appointment. What is the correct way to update the start time in the mobile app?

   • AChange the appointment status to 'In Progress' to automatically update the start time.
   • BCreate a new appointment with the updated time and cancel the original.
   • CLog the change in the work notes and ask the dispatcher to update it later.
   • DEdit the 'Scheduled Start' field in the appointment details and save the change.
   Reveal Solution Discussion Select an answer first
2. 27expert · hard

   A technician is working on a service appointment that includes a mandatory safety checklist. The technician has completed all checklist items but realizes that a required part was not installed. The technician needs to document this issue and still close the appointment. What should the technician do?

   • ACancel the appointment and create a new one for the missing part.
   • BComplete the checklist, add a detailed note about the missing part, and complete the appointment with a 'Partial' or 'Incomplete' status if available.
   • CComplete the appointment as 'Completed' and ignore the missing part.
   • DMark the checklist items as incomplete to prevent completion, and leave the appointment open.
   Reveal Solution Discussion Select an answer first