A field service organization uses BoMs to manage the components of its installed base. An administrator is asked to ensure that when a technician completes a work order that replaces a component, the asset's BoM is automatically updated to reflect the change. What is the recommended way to achieve this?

Create a new BoM version for every work order.

Manually update the BoM after each work order.

Use a Flow to update the BoM line items based on the work order's parts used.

Use a Workflow Rule to update the BoM.

A field service consultant needs to update a bill of materials (BoM) to reflect that a component is no longer used in new installations but must remain on existing assets for service. Which procedural step should be taken when maintaining the BoM?

Set the component's effective end date to stop its use in new installations while retaining it for existing assets.

Delete the component line from the BoM to remove it from all records.

Change the component's quantity to zero to indicate it is no longer used.

Create a new BoM version and manually remove the component from all asset records.

A field service admin is reviewing BoM data and finds that some assets have BoMs that are no longer accurate because components have been upgraded over time. The admin wants to ensure that the BoM reflects the current state of the asset. What is the best practice for maintaining BoM accuracy?

Only update BoMs when a work order is created.

Perform regular audits of asset BoMs against physical inspections.

Use a scheduled job to automatically update BoMs based on product changes.

Rely on technicians to update BoMs after every visit.

A company that services commercial ovens uses Salesforce Field Service. A new safety regulation requires that all ovens of a certain model must have a specific heat shield installed. The BoM for this model is currently missing the heat shield. The company needs to update the BoM so that all future work orders for this model include the heat shield. What should the administrator do?

Add the heat shield as a new line item to the existing BoM for the oven model.

Update all existing asset records to include the heat shield.

Modify the work order template to include the heat shield.

Create a new product for the heat shield and associate it with the oven model.

A field service administrator is asked to ensure that all work orders for a specific product model include a mandatory service kit. The kit is not currently in the product's BoM. What is the most efficient way to ensure the kit is included?

Create a new product for the service kit and associate it with the product.

Create a work order template that includes the service kit.

Add the service kit as a line item to the product's BoM.

Update the product record to include the service kit in its description.

SalesforceCertified Agentforce Field Service and Operations Consultant

Domain 1Objective 1

Apply Procedural Concepts to Maintain and Update Bill of Materials (BoM) AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 1)

Part of the MANAGE ASSETS domain, which accounts for 5% of the AGENTFORCE-FIELD-SERVICE-CONSULTANT exam.

13questions here

3free pages

1concept

5%of the exam

Questions 1–5

1application · medium
A field service organization uses BoMs to manage the components of its installed base. An administrator is asked to ensure that when a technician completes a work order that replaces a component, the asset's BoM is automatically updated to reflect the change. What is the recommended way to achieve this?
Select an answer first
2foundation · easy
A field service consultant needs to update a bill of materials (BoM) to reflect that a component is no longer used in new installations but must remain on existing assets for service. Which procedural step should be taken when maintaining the BoM?
Select an answer first
3application · medium
A field service admin is reviewing BoM data and finds that some assets have BoMs that are no longer accurate because components have been upgraded over time. The admin wants to ensure that the BoM reflects the current state of the asset. What is the best practice for maintaining BoM accuracy?
Select an answer first
4application · medium
A company that services commercial ovens uses Salesforce Field Service. A new safety regulation requires that all ovens of a certain model must have a specific heat shield installed. The BoM for this model is currently missing the heat shield. The company needs to update the BoM so that all future work orders for this model include the heat shield. What should the administrator do?
Select an answer first
5application · medium
A field service administrator is asked to ensure that all work orders for a specific product model include a mandatory service kit. The kit is not currently in the product's BoM. What is the most efficient way to ensure the kit is included?
Select an answer first

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Apply Procedural Concepts to Maintain and Update Bill of Materials (BoM) AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 1)

Questions 1–5

A field service consultant needs to update a bill of materials (BoM) to reflect that a component is no longer used in new installations but must remain on existing assets for service. Which procedural step should be taken when maintaining the BoM?

A field service admin is reviewing BoM data and finds that some assets have BoMs that are no longer accurate because components have been upgraded over time. The admin wants to ensure that the BoM reflects the current state of the asset. What is the best practice for maintaining BoM accuracy?

A field service administrator is asked to ensure that all work orders for a specific product model include a mandatory service kit. The kit is not currently in the product's BoM. What is the most efficient way to ensure the kit is included?

Keep studying — MANAGE ASSETS