A manufacturing company uses Salesforce to manage field service for its industrial printers. A technician discovers that a firmware update changes the required maintenance kit for a specific printer model. The BoM for the printer needs to reflect the new kit for all future work orders. What should the administrator do to ensure the updated BoM is used for new work orders?

Create a new version of the BoM with the new maintenance kit and set it as the active version.

Delete the old BoM and create a new one with the updated kit.

Edit the existing BoM and change the component to the new maintenance kit.

Update the asset records directly to reflect the new maintenance kit.

A technician completes a work order and replaces a part on an asset. The asset's BoM needs to be updated to reflect the new part. The administrator has been asked to set up a process to capture this change. What is the most reliable method?

Have the dispatcher update the BoM after the work order is closed.

Instruct technicians to manually edit the asset's BoM after each work order.

Create a Flow that updates the BoM based on the work order's parts used.

Use a Workflow Rule to update the BoM when the work order status changes.

When updating a bill of materials (BoM) to add a new component that replaces an old one, which procedural step is essential to ensure the BoM remains accurate for future service work?

Add the new component with an effective start date and set the old component's effective end date to the day before.

Delete the old component and immediately add the new component without any date changes.

Only add the new component, leaving the old component unchanged to avoid disrupting existing records.

Create a completely new BoM for every component change to keep the original BoM untouched.

SalesforceCertified Agentforce Field Service and Operations Consultant

Domain 1Objective 1

Apply Procedural Concepts to Maintain and Update Bill of Materials (BoM) AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Part of the MANAGE ASSETS domain, which accounts for 5% of the AGENTFORCE-FIELD-SERVICE-CONSULTANT exam.

13questions here

3free pages

1concept

5%of the exam

Questions 11–13

11application · medium
A manufacturing company uses Salesforce to manage field service for its industrial printers. A technician discovers that a firmware update changes the required maintenance kit for a specific printer model. The BoM for the printer needs to reflect the new kit for all future work orders. What should the administrator do to ensure the updated BoM is used for new work orders?
Select an answer first
12application · medium
A technician completes a work order and replaces a part on an asset. The asset's BoM needs to be updated to reflect the new part. The administrator has been asked to set up a process to capture this change. What is the most reliable method?
Select an answer first
13foundation · easy
When updating a bill of materials (BoM) to add a new component that replaces an old one, which procedural step is essential to ensure the BoM remains accurate for future service work?
Select an answer first

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Apply Procedural Concepts to Maintain and Update Bill of Materials (BoM) AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–13

A technician completes a work order and replaces a part on an asset. The asset's BoM needs to be updated to reflect the new part. The administrator has been asked to set up a process to capture this change. What is the most reliable method?

When updating a bill of materials (BoM) to add a new component that replaces an old one, which procedural step is essential to ensure the BoM remains accurate for future service work?

Keep studying — MANAGE ASSETS