Which factor is considered when determining if a technician can be assigned to a work order?

The technician's social media followers

The technician's favorite color

A field service organization wants to schedule a work order that requires a specific piece of equipment. The equipment is only available on Mondays and Wednesdays. The work order's arrival window is Monday through Friday. What should the administrator configure to ensure the work order is only scheduled on the equipment's available days?

Manually schedule the work order on Mondays or Wednesdays.

Set the work order's 'Scheduling Window' to Monday and Wednesday only.

Set the equipment's 'Operating Hours' to Monday and Wednesday only.

Create a custom field on the work order for the equipment's available days and use it in the optimizer.

In Field Service, how is equipment typically represented so it can be assigned to a work order?

As a Service Resource with a Resource Type of Equipment

What must be configured on an equipment record to make it eligible for assignment to a work order during scheduling?

Set the Schedulable checkbox to TRUE

A company wants to ensure that a specific technician is always assigned to a particular high-priority customer's work orders. The technician has the required skills and is available. What should the administrator configure to prioritize this technician for these work orders?

Set the technician's 'Capacity' to a high value to increase their availability.

Use the 'Optimization' tab to manually assign the technician to all future work orders for that customer.

Create a skill requirement on the work order that only this technician has.

Set the work order's 'Priority' to 'Critical' and rely on the optimizer to choose the best technician.

SalesforceCertified Agentforce Field Service and Operations Consultant

Domain 5Objective 1

Identify How to Setup Technicians or Equipment Assigned to Schedule a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 1)

Part of the MANAGE SCHEDULING AND OPTIMIZATION domain, which accounts for 3% of the AGENTFORCE-FIELD-SERVICE-CONSULTANT exam.

17questions here

4free pages

3concepts

3%of the exam

Questions 1–5

1foundation · easy
Which factor is considered when determining if a technician can be assigned to a work order?
Select an answer first
2application · medium
A field service organization wants to schedule a work order that requires a specific piece of equipment. The equipment is only available on Mondays and Wednesdays. The work order's arrival window is Monday through Friday. What should the administrator configure to ensure the work order is only scheduled on the equipment's available days?
Select an answer first
3foundation · easy
In Field Service, how is equipment typically represented so it can be assigned to a work order?
Select an answer first
4foundation · easy
What must be configured on an equipment record to make it eligible for assignment to a work order during scheduling?
Select an answer first
5application · medium
A company wants to ensure that a specific technician is always assigned to a particular high-priority customer's work orders. The technician has the required skills and is available. What should the administrator configure to prioritize this technician for these work orders?
Select an answer first

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