A dispatcher is using the scheduling optimizer to assign a work order that requires a technician with a 'Plumbing' skill and a 'Driver's License' skill. Two technicians are available: Technician A has both skills but is 30 minutes away. Technician B has only the 'Plumbing' skill but is 10 minutes away. The work order has a 2-hour service window. What should the dispatcher expect the optimizer to do?

Leave the work order unassigned because no technician meets all requirements.

Assign Technician A because they have all required skills.

Assign both technicians to the work order to cover the skills.

Assign Technician B because they are closer and can arrive faster.

SalesforceCertified Agentforce Field Service and Operations Consultant

Domain 5Objective 1

Identify How to Setup Technicians or Equipment Assigned to Schedule a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 4)

Part of the MANAGE SCHEDULING AND OPTIMIZATION domain, which accounts for 3% of the AGENTFORCE-FIELD-SERVICE-CONSULTANT exam.

17questions here

4free pages

3concepts

3%of the exam

Questions 16–17

16expert · medium
A dispatcher is using the scheduling optimizer to assign a work order that requires a technician with a 'Plumbing' skill and a 'Driver's License' skill. Two technicians are available: Technician A has both skills but is 30 minutes away. Technician B has only the 'Plumbing' skill but is 10 minutes away. The work order has a 2-hour service window. What should the dispatcher expect the optimizer to do?
Select an answer first
17expert · medium
A work order requires a technician with a 'Plumbing' skill and a specific piece of equipment. The technician is available from 10 AM to 2 PM. The equipment is available from 8 AM to 12 PM. The work order's arrival window is 8 AM to 4 PM. What is the latest time the work order can be scheduled?
Select an answer first

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Identify How to Setup Technicians or Equipment Assigned to Schedule a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–17

A work order requires a technician with a 'Plumbing' skill and a specific piece of equipment. The technician is available from 10 AM to 2 PM. The equipment is available from 8 AM to 12 PM. The work order's arrival window is 8 AM to 4 PM. What is the latest time the work order can be scheduled?

Keep studying — MANAGE SCHEDULING AND OPTIMIZATION