Determine How to Configure Field Service App to Support Key Business Processes AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A plumbing company has a central warehouse and several vans. When a work order requires a part that is not on the technician's van, the system should automatically create a transfer from the warehouse to the van. However, the company wants to avoid creating transfers for parts that are already on the van. What should the administrator configure?

   • AConfigure the 'Service Appointment' object to include a 'Parts Request' field and use a workflow rule to create the transfer.
   • BEnable the 'Automatic Transfer' feature in Field Service settings and set the transfer rule to 'Only if not on van'.
   • CCreate a flow that triggers when a work order line item is added, checks the van's inventory, and creates a transfer only if the part is not available.
   • DUse the 'Replenishment' feature to automatically move parts from the warehouse to the van when inventory is low.
   Reveal Solution Discussion Select an answer first
2. 2expert · hard

   A security company has technicians who need to access sensitive customer information (e.g., alarm codes) on their mobile devices. The company has a strict security policy that this data must not be stored on the device. However, technicians often work in areas with poor connectivity. What is the best way to balance security and offline access?

   • AUse a custom mobile app that encrypts the sensitive data on the device.
   • BDo not include the sensitive data in the offline profile, and require technicians to view it only when they have a connection.
   • CStore the sensitive data in a Salesforce Knowledge article and make it available offline.
   • DInclude the sensitive data in the offline profile so technicians can access it, and rely on mobile device management (MDM) to wipe the device if lost.
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4. 3foundation · easy

   Which inventory configuration determines the rules for moving parts from one warehouse to another?

   • AProduct availability
   • BTransfer rules
   • CInventory locations
   • DConsumption tracking
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5. 4application · medium

   A property management company has service contracts with different response time guarantees. For example, 'Platinum' contracts require a 2-hour response, while 'Standard' contracts require a 24-hour response. The company wants the system to automatically set the work order's priority based on the contract type. What should the administrator configure?

   • AUse the 'Entitlement Process' on the contract to automatically set the work order priority.
   • BCreate a workflow rule that updates the work order priority based on the contract type.
   • CCreate a flow that triggers when a work order is created, reads the related contract's type, and updates the work order's priority field.
   • DConfigure the 'Scheduling Policy' to prioritize work orders based on the contract's response time.
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6. 5foundation · easy

   Which Field Service app feature is primarily used to group work orders that share a common purpose, such as a specific type of repair or a scheduled maintenance visit?

   • AScheduling policies
   • BInventory locations
   • CService contracts
   • DWork order types
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