Determine How to Configure Field Service App to Support Key Business Processes AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A large HVAC company uses an external inventory system that updates stock levels every 15 minutes. They want the Field Service mobile app to show real-time parts availability to technicians. The company has a strict requirement that the mobile app must work offline. What is the best approach to meet both requirements?

   • AUse a flow to call the external inventory API every time a technician views a work order, and display the result in a custom field.
   • BDisable offline mode for the mobile app and rely on the real-time API call.
   • CSync the external inventory data into Salesforce using a scheduled integration, and include the inventory object in the mobile app's offline profile.
   • DUse a custom mobile app that directly connects to the external inventory system, bypassing Salesforce.
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   A Field Service administrator wants to ensure technicians can access work orders even when they are in areas without internet connectivity. Which mobile app configuration should be enabled?

   • ACustom layouts
   • BPush notifications
   • COffline capabilities
   • DForm customization
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A commercial kitchen equipment company wants to track maintenance history for each piece of equipment at a customer site. They have created Asset records for each equipment unit. When a work order is completed, they want the system to automatically update the asset's 'Last Maintenance Date' field. What should the administrator configure?

   • AInstruct technicians to manually update the asset's 'Last Maintenance Date' after completing the work order.
   • BCreate a workflow rule that updates the asset's 'Last Maintenance Date' when the work order status is set to 'Completed'.
   • CCreate a flow that triggers when a work order is completed, reads the related asset, and updates the 'Last Maintenance Date' field.
   • DUse the 'Asset Maintenance' feature in Field Service settings to automatically update the asset.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   An administrator needs to track when parts are used from inventory during a work order. Which inventory configuration should be enabled?

   • AProduct availability
   • BInventory locations
   • CTransfer rules
   • DConsumption tracking
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A commercial janitorial company services large office buildings with multiple floors and equipment. They want technicians to see the specific equipment (e.g., HVAC units, elevators) associated with each customer location when they open a work order. The company has already created Account and Asset records. What should the administrator configure to ensure the correct asset is linked to each work order?

   • AAdd the 'Asset' related list to the Account page layout and instruct technicians to manually select the asset on the work order.
   • BUse the standard 'Asset' lookup field on the Work Order object and configure the lookup filter to show assets related to the work order's account.
   • CEnable the 'Asset Hierarchy' feature and set the work order's 'Asset' field to automatically populate from the account's primary asset.
   • DCreate a custom lookup field on the Work Order object to the Asset object and make it a required field.
   Reveal Solution Discussion Select an answer first