Determine How to Configure Field Service App to Support Key Business Processes AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A plumbing company's technicians work in rural areas with intermittent cellular coverage. They need to view their assigned work orders, customer details, and asset history while offline. The administrator has enabled the Field Service mobile app's offline capabilities. What additional configuration is required to ensure technicians can access this data without a connection?

   • ASet the mobile app's sync interval to 'Every 5 minutes' and enable push notifications for work order updates.
   • BCreate a custom report for each technician and subscribe them to the report in the mobile app.
   • CEnable the 'Global Actions' setting in the mobile app and configure the 'Offline' tab as the default landing page.
   • DAdd the Work Order, Account, and Asset objects to the mobile app's offline profile and define sync filters for each object.
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A cable company needs to dispatch technicians based on their skills. Some technicians are certified for fiber-optic installations, while others are only certified for standard cable. The company uses Service Territories and Scheduling Policies. What should the administrator configure to ensure that fiber-optic work orders are only assigned to certified technicians?

   • ACreate a work order rule that automatically assigns fiber-optic work orders to the first available technician.
   • BUse the 'Resource Preferences' feature on the work order to specify a preferred technician for fiber-optic jobs.
   • CAdd a custom 'Certification' field to the Service Resource object and use a scheduling policy that filters resources by this field.
   • DCreate a separate Service Territory for fiber-optic work and assign only certified technicians to that territory.
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4. 13foundation · easy

   Which configuration option in Field Service allows dispatchers to see and manage unscheduled work orders and technician availability in a single view?

   • AScheduling policies
   • BWork order status
   • CService territories
   • DDispatch console
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5. 14foundation · easy

   A company wants to track the relationship between a customer's main equipment and its sub-components for service history. Which configuration should be used?

   • AService contracts
   • BCustomer records
   • CAsset hierarchies
   • DWork order types
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6. 15foundation · easy

   Which integration configuration allows Field Service to exchange data with an external system using pre-built connectors?

   • AScheduling policies
   • BInventory locations
   • CWork order statuses
   • DIntegrations
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