Determine How to Configure Field Service App to Support Key Business Processes AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Which work order setting determines the sequence of stages a work order goes through, such as 'Scheduled', 'In Progress', and 'Completed'?

   • AEntitlement
   • BService territory
   • CWork order priority
   • DWork order status
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2. 17application · medium

   A field service director wants to monitor the average time it takes technicians to complete work orders each week. They want to see this metric on a dashboard that updates automatically. What should the administrator configure?

   • AEnable the 'Field Service Metrics' feature and configure the 'Average Duration' KPI on the service console.
   • BCreate a report on the Work Order object with a summary formula that calculates the average duration, and add it to a dashboard.
   • CCreate a custom report type for Work Orders and Assets, then add a formula field to the report.
   • DUse the 'Work Order History' related list to track duration and create a custom object to store the data.
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4. 18application · medium

   A national appliance repair company wants to see a real-time view of all open work orders on a map, color-coded by priority, to help dispatchers make quick decisions. What should the administrator configure?

   • ACreate a custom report with a chart that shows work orders by priority and add it to a dashboard.
   • BCreate a custom Lightning Web Component (LWC) to display a map with work orders.
   • CUse the 'Field Service Mobile' app's map view and share it with dispatchers.
   • DEnable the 'Dispatch Console' and configure the map view to display work orders with color-coded priority markers.
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5. 19application · medium

   A utility company has a central warehouse and several regional vans. When a technician needs a part that is not on their van, they want to request a transfer from the warehouse. The transfer should be automatically approved if the part is available. What should the administrator configure?

   • AEnable the 'Inventory Transfer' feature and set the transfer rule to 'Auto-approve if available'.
   • BConfigure the 'Service Appointment' object to include a 'Parts Request' field and use a workflow rule to approve it.
   • CCreate a product transfer record and use a flow to automatically approve it if the product has available quantity in the warehouse.
   • DUse the 'Replenishment' feature to automatically move parts from the warehouse to the van when inventory is low.
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6. 20application · medium

   A manufacturing company uses an external ERP system to manage parts inventory. They want work orders created in Salesforce to automatically check parts availability in the ERP system and display the status on the work order. What should the administrator configure?

   • ACreate a custom field on the Work Order object and use a flow to call an external service via an API to check inventory.
   • BEnable the 'Inventory Sync' feature in Field Service settings and connect the ERP system.
   • CUse the 'Data Import Wizard' to periodically import inventory data from the ERP system.
   • DUse a Salesforce-to-Salesforce connection to sync the ERP data into a custom object.
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