Describe How to Build Agents in Copilot Studio PL-900 Practice Questions (Page 7)

Questions 31–31

1. 31application · medium

   A retail company wants to build an agent that helps customers track orders. The agent should ask for the order number, then check the order status from a database, and finally provide the status and delivery date. The company also wants the agent to answer common questions about return policies from a website. What should the builder do?

   • AAdd the database as a knowledge source and create a topic for return policies.
   • BCreate a topic for order tracking that calls a flow to retrieve status, and add the website as a knowledge source for return policies.
   • CCreate a single topic that includes all return policy content and order tracking logic.
   • DPublish the agent to the website and let users search for order status manually.
   Reveal Solution Discussion Select an answer first