Describe How to Build Agents in Copilot Studio PL-900 Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A company wants its Copilot Studio agent to be able to look up customer information from a CRM system and also send an email via an external email service. The CRM and email service both have APIs. The developer wants to configure these integrations once and reuse them across multiple topics. What should the developer do?

   • ACreate separate flows for each API call and embed them in every topic.
   • BAdd the CRM and email service as knowledge sources.
   • CConfigure MCP servers for the CRM and email service, then use them in topics.
   • DPublish the agent to the CRM and email service channels.
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2. 17foundation · easy

   In the context of Copilot Studio, what is the role of an MCP (Model Context Protocol) server?

   • AIt is a type of topic that handles user authentication
   • BIt is a tool for designing the agent's conversation flow visually
   • CIt provides a standardized way for the agent to access external tools and data sources
   • DIt is a hosting plan for deploying the agent to production
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4. 18expert · hard

   A company is building a Copilot Studio agent that must let employees check the status of their IT support tickets. The ticket data resides in an external ticketing system that exposes a REST API. The agent must retrieve live ticket status during conversations. The team wants to avoid building custom connectors. Which approach should the team use?

   • ACreate a topic that asks the user for their ticket number and then uses a static list of ticket statuses stored in the agent's variables.
   • BAdd the ticketing system's website as a knowledge source and let the agent scrape the site for ticket status.
   • CConfigure an MCP server that wraps the ticketing system's REST API and add it to the agent so the agent can call the server during a topic.
   • DPublish the agent to Microsoft Teams and use the Teams channel to directly query the ticketing system's database.
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5. 19application · medium

   A university wants to build an agent for prospective students. The agent should answer questions about admission requirements, tuition fees, and campus tours. The information is available on the university's public website and in a PDF brochure. The agent should also greet users and handle unrelated questions gracefully. What should the builder do?

   • ACreate topics for every possible question and do not add knowledge sources.
   • BAdd only the PDF as a knowledge source and skip the greeting topic.
   • CAdd the website and PDF as knowledge sources, and create topics for greeting and fallback.
   • DPublish the agent to the university's website without any topics or knowledge sources.
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6. 20application · medium

   A support team wants to build an agent that guides customers through troubleshooting steps. The agent should first ask for the product model, then provide relevant troubleshooting steps, and finally ask if the issue is resolved. If not resolved, it should offer to create a support ticket. What should the builder use to manage this conversation?

   • AAn MCP server that handles the entire conversation externally.
   • BMultiple unrelated topics that the user can trigger manually.
   • CA knowledge source with troubleshooting documents and no topics.
   • DA single topic with conditional branches and a flow to create the ticket.
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