A company's HR team manually copies new employee details from an onboarding form into the HR system and then sends a welcome email. They want to reduce manual effort and errors. Which solution should you recommend?

Set up a Dataverse table and ask HR to enter data directly into it.

Build a Power Apps app that requires HR to manually enter data into both systems.

Use Power Pages to create a public website where employees can submit their own details.

Create a Power Automate flow that triggers when a new form submission is received, creates a record in Dataverse, and sends a welcome email.

A small business needs an app for its field technicians to view job assignments, update job status, and capture photos. The technicians use Android tablets. The business has no IT staff and wants to minimize development effort. Which approach should you recommend?

Build a model-driven app in Power Apps that uses Dataverse for job data and includes a mobile-friendly interface.

Create a custom Android app using Java and host it on Google Play.

Use Power Automate to create a mobile app that displays job data.

Use Power Pages to create a mobile website for technicians.

A local government wants to create a public website where citizens can submit service requests and track their status. The website must be easy to update by non-technical staff and should store submitted requests in a central, secure data store. Which Power Platform approach should they use?

Build a Power Pages site connected to Dataverse.

Build a Power Apps canvas app and share it with citizens.

Use Power Automate to create a workflow that emails requests to a shared mailbox.

Create a SharePoint site and use a list to store requests.

A company wants to provide an intelligent chat agent on their internal employee portal that can answer HR policy questions and, when needed, create a helpdesk ticket in their ticketing system. Which tool should they use?

Use Power Pages to create a FAQ page with a contact form.

Use Power Automate to build a chat interface with conditional logic.

Use Power Apps to create a form that employees fill out to get answers.

Use Copilot Studio to create a custom agent that uses HR policy data and a connector to the ticketing system.

A company receives hundreds of support emails daily. They want to automatically categorize emails, assign them to the appropriate support team, and send an acknowledgment to the customer. They also want to use AI to suggest responses for the support agents. Which combination of Power Platform features should they use?

Copilot Studio with a chatbot to handle all emails.

Power Apps with a form for agents to manually categorize and respond.

Power Pages with a web form for customers to submit tickets.

Power Automate with AI Builder for categorization and routing, and generative AI for response suggestions.

Microsoft Certified:Power Platform Fundamentals

Domain 1Objective 1

Describe the Business Value of Microsoft Power Platform Services PL-900 Practice Questions (Page 1)

Part of the Describe the business value of Microsoft Power Platform domain, which accounts for 5–10% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~1–3 in this domain), expect 1–3 from this objective — we provide 29 practice questions to prepare you well beyond it. (estimate)

29questions here

6free pages

7concepts

5–10%of the exam

Questions 1–5

1application · medium
A company's HR team manually copies new employee details from an onboarding form into the HR system and then sends a welcome email. They want to reduce manual effort and errors. Which solution should you recommend?
Select an answer first
2application · medium
A small business needs an app for its field technicians to view job assignments, update job status, and capture photos. The technicians use Android tablets. The business has no IT staff and wants to minimize development effort. Which approach should you recommend?
Select an answer first
3application · medium
A local government wants to create a public website where citizens can submit service requests and track their status. The website must be easy to update by non-technical staff and should store submitted requests in a central, secure data store. Which Power Platform approach should they use?
Select an answer first
4application · medium
A company wants to provide an intelligent chat agent on their internal employee portal that can answer HR policy questions and, when needed, create a helpdesk ticket in their ticketing system. Which tool should they use?
Select an answer first
5expert · hard
A company receives hundreds of support emails daily. They want to automatically categorize emails, assign them to the appropriate support team, and send an acknowledgment to the customer. They also want to use AI to suggest responses for the support agents. Which combination of Power Platform features should they use?
Select an answer first

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