A company wants to automatically create a customer record in Salesforce whenever a new lead is submitted through their website form. They also want to send a confirmation email via Outlook. Which Power Platform capability should they use to connect these different services?

Use Dataverse to sync with Salesforce and Outlook automatically.

Use Power Pages to embed Salesforce and Outlook forms on the website.

Use Power Apps to directly write to Salesforce and Outlook.

Use Power Automate with connectors for the website form, Salesforce, and Outlook.

A company uses multiple Power Apps and Power Automate flows that all need to reference the same customer and order information. They want a single source of truth with built-in security and business logic. Which data storage option should they choose?

Store data in Excel files stored on SharePoint.

Keep data in the original email attachments.

Use Microsoft Dataverse to store customer and order data in standard and custom tables.

Use a separate SQL database for each app.

A company wants to enhance their customer service app with AI capabilities. They want to provide a chatbot that can answer questions and also generate summaries of customer interactions for agents. They also want to ensure that the AI features are built directly into the app experience. Which approach should they take?

Use Copilot Studio for the chatbot and add generative AI controls to the Power Apps app for summaries.

Use Dataverse to store AI-generated summaries and build a separate app.

Use Power Pages to create a chatbot and store summaries in Dataverse.

Use Power Automate to generate summaries and send them via email.

Microsoft Certified:Power Platform Fundamentals

Domain 1Objective 1

Describe the Business Value of Microsoft Power Platform Services PL-900 Practice Questions (Page 6)

Part of the Describe the business value of Microsoft Power Platform domain, which accounts for 5–10% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~1–3 in this domain), expect 1–3 from this objective — we provide 29 practice questions to prepare you well beyond it. (estimate)

29questions here

6free pages

7concepts

5–10%of the exam

Questions 26–29

26application · medium
A company wants to automatically create a customer record in Salesforce whenever a new lead is submitted through their website form. They also want to send a confirmation email via Outlook. Which Power Platform capability should they use to connect these different services?
Select an answer first
27application · medium
A company uses multiple Power Apps and Power Automate flows that all need to reference the same customer and order information. They want a single source of truth with built-in security and business logic. Which data storage option should they choose?
Select an answer first
28expert · hard
A company wants to enhance their customer service app with AI capabilities. They want to provide a chatbot that can answer questions and also generate summaries of customer interactions for agents. They also want to ensure that the AI features are built directly into the app experience. Which approach should they take?
Select an answer first
29application · medium
A marketing team wants to create a Power Apps app that pulls customer data from Salesforce and displays it alongside data from their internal SQL Server database. They also want to automate a workflow that sends a welcome email to new customers in Salesforce. Which Power Platform feature is essential to enable these integrations?
Select an answer first

Finished these 4 questions?

Review the revealed explanations, or continue through the curriculum.

No more pagesBack to PL-900

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “PL-900” is a trademark of its owner, used for identification only.

Describe the Business Value of Microsoft Power Platform Services PL-900 Practice Questions (Page 6)

Questions 26–29

A company wants to automatically create a customer record in Salesforce whenever a new lead is submitted through their website form. They also want to send a confirmation email via Outlook. Which Power Platform capability should they use to connect these different services?

A company uses multiple Power Apps and Power Automate flows that all need to reference the same customer and order information. They want a single source of truth with built-in security and business logic. Which data storage option should they choose?

Keep studying — Describe the business value of Microsoft Power Platform