Describe How to Build Agents in Copilot Studio PL-900 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   What is the purpose of an 'agent flow' in Copilot Studio?

   • ATo manage the agent's user permissions and security roles
   • BTo define the visual theme and branding of the agent's chat interface
   • CTo store the agent's conversation history for auditing purposes
   • DTo automate multi-step processes that involve the agent and other systems
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A company is designing a Copilot Studio agent for customer support. The agent should first identify the customer, then check their account status, and finally provide a resolution or escalate to a human. The team wants to ensure that the conversation follows a consistent order. Which feature should they use?

   • AUse an MCP server to manage the conversation flow and call it from the system fallback topic.
   • BCreate three separate topics and let the agent's AI decide which topic to trigger at each step.
   • CPublish the agent to multiple channels and configure each channel to run one step of the conversation.
   • DUse a single topic with sequential nodes: ask for customer ID, call an action to check account status, then branch to resolution or escalation.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   Which scenario is a suitable use case for a Copilot Studio agent?

   • ANegotiating contract terms with a major supplier on behalf of the company
   • BDesigning a new corporate logo and brand identity for a product launch
   • CHelping customers track the status of their shipped orders by querying an order management system
   • DPerforming routine maintenance on physical servers in a data center
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5. 4application · medium

   A company wants to build a Copilot Studio agent that answers questions about its employee handbook. The handbook is stored as a PDF on a public website. The agent should use the handbook content to answer questions. Which knowledge source should the team configure?

   • AAdd the public website URL as a knowledge source so the agent can index the PDF content.
   • BUse an MCP server to connect to the website and fetch the PDF content on every user query.
   • CCreate a topic that contains the entire handbook text in a message node.
   • DUpload the PDF file directly into the agent's 'Knowledge' tab as a file upload.
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6. 5expert · hard

   A company is building a Copilot Studio agent for customer support. The agent must handle two types of requests: password resets and billing inquiries. Password resets require identity verification and a call to an external identity system. Billing inquiries require access to a knowledge base of billing policies. The company wants to minimize the number of topics and ensure that the agent can escalate to a human agent when the customer is frustrated. What should the builder do?

   • ACreate two topics: one for password reset with an MCP server call, and one for billing with a knowledge source. Add an escalation topic triggered by sentiment.
   • BUse only knowledge sources for both password reset and billing, and publish to Teams.
   • CCreate separate topics for every possible password reset and billing scenario, and use a flow for escalation.
   • DCreate a single topic that handles both password resets and billing inquiries, with no escalation.
   Reveal Solution Discussion Select an answer first