A legal department wants to use Microsoft 365 Copilot to summarize long contracts and identify key clauses. They also want to ensure the summaries are based only on the specific contract documents they upload. Which approach should they take?

Use Power BI to create a report of contract metadata

Create a custom agent in Copilot Studio with a knowledge source pointing to the contracts

Use Power Automate to extract text from the contracts

Use Copilot in Word with the contract documents open and reference them in the prompt

A team wants to evaluate a Copilot Studio agent's performance before a major update. They have a list of 50 common customer questions and want to see how the agent responds to each. What is the most efficient way to do this in Copilot Studio?

Publish the agent to a test channel and ask 50 users to test it.

Review the analytics from the previous version.

Manually type each question into the Test agent pane.

Use the Evaluation feature to run the list of questions and review the results.

A support manager wants to evaluate whether a Copilot Studio agent is effectively answering customer questions. The manager needs to identify conversations where the agent failed to resolve the issue and escalated to a human agent. What should the manager review in Copilot Studio?

The agent's published channels to see which channels have the most conversations.

The Session details view, filtering for sessions that ended with an escalation.

The Customer satisfaction (CSAT) survey responses.

The Topic usage report to see which topics have the highest drop-off rates.

An organization has deployed an agent for employee self-service. The HR manager wants to know if employees are using the agent more than the previous quarter. Which approach should the administrator take?

Review the number of topics added to the agent

Check the number of channels the agent is published to

Look at the agent's version history

Compare session counts from the Analytics page for the two periods

A support team has a Copilot Studio agent that handles password resets. The team wants to evaluate the agent's performance, but they have limited time and need to focus on the most impactful issues. They notice that the 'Password Reset' topic has a high drop-off rate, but the CSAT score for that topic is high. What should they do first?

Redesign the entire agent based on the CSAT score.

Investigate the drop-off point in the 'Password Reset' topic to identify where users are leaving.

Ignore the drop-off rate because CSAT is high.

Remove the 'Password Reset' topic and replace it with a human handoff.

Microsoft Certified:Power Platform Fundamentals

Domain 5Objective 2

Describe How to Manage Agents in Copilot Studio PL-900 Practice Questions (Page 1)

Part of the Describe features and capabilities of agents in Microsoft Copilot Studio domain, which accounts for 20–25% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~4–8 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

5concepts

20–25%of the exam

Questions 1–5

1application · medium
A legal department wants to use Microsoft 365 Copilot to summarize long contracts and identify key clauses. They also want to ensure the summaries are based only on the specific contract documents they upload. Which approach should they take?
Select an answer first
2application · medium
A team wants to evaluate a Copilot Studio agent's performance before a major update. They have a list of 50 common customer questions and want to see how the agent responds to each. What is the most efficient way to do this in Copilot Studio?
Select an answer first
3application · medium
A support manager wants to evaluate whether a Copilot Studio agent is effectively answering customer questions. The manager needs to identify conversations where the agent failed to resolve the issue and escalated to a human agent. What should the manager review in Copilot Studio?
Select an answer first
4application · medium
An organization has deployed an agent for employee self-service. The HR manager wants to know if employees are using the agent more than the previous quarter. Which approach should the administrator take?
Select an answer first
5expert · hard
A support team has a Copilot Studio agent that handles password resets. The team wants to evaluate the agent's performance, but they have limited time and need to focus on the most impactful issues. They notice that the 'Password Reset' topic has a high drop-off rate, but the CSAT score for that topic is high. What should they do first?
Select an answer first

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