An administrator has deployed an agent for customer support. The support manager wants to evaluate the agent's performance, but the company has a strict privacy policy that prohibits storing personal data in logs. Which evaluation method should the administrator use to respect this constraint?

Use aggregated analytics metrics such as resolution rate and escalation rate

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Add a satisfaction survey that asks for the user's name

A company has deployed an agent for employee onboarding. Adoption is low, but the agent's CSAT scores are high. The HR team wants to increase usage. They have limited budget and cannot create a large marketing campaign. What is the most effective first step?

Disable the agent and rebuild it from scratch.

Analyze usage analytics to identify which channels have the lowest adoption and focus on improving those channels.

Immediately create a new topic for every HR process to make the agent more comprehensive.

Increase the agent's response speed by reducing the number of topics.

An administrator is monitoring a Copilot Studio agent and notices that the number of sessions is high, but the number of unique users is low. What does this indicate?

The agent is being used by many new users.

The agent is failing to resolve issues, causing repeated sessions.

A small group of users is using the agent repeatedly.

The agent is not being used at all.

A company has an agent for HR inquiries. Adoption is high, but the CSAT score is low. The HR team wants to improve satisfaction without reducing adoption. What should they do first?

Increase the number of topics to cover more scenarios.

Disable the CSAT survey to hide the low scores.

Analyze the topic usage and drop-off reports to identify which topics have the lowest satisfaction.

Remove the agent from channels to reduce usage.

A project management office wants to use Microsoft 365 Copilot to summarize the status of a project based on emails, chats, and documents in Microsoft 365. They also want to get a quick briefing each morning. Which capability should they use?

Use Power BI to create a project dashboard

Create a custom agent in Copilot Studio with a knowledge source

Use Power Automate to collect project emails

Copilot in Teams or Outlook with access to project-related content

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Domain 5Objective 2

Describe How to Manage Agents in Copilot Studio PL-900 Practice Questions (Page 5)

Part of the Describe features and capabilities of agents in Microsoft Copilot Studio domain, which accounts for 20–25% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~4–8 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

5concepts

20–25%of the exam

Questions 21–25

21expert · hard
An administrator has deployed an agent for customer support. The support manager wants to evaluate the agent's performance, but the company has a strict privacy policy that prohibits storing personal data in logs. Which evaluation method should the administrator use to respect this constraint?
Select an answer first
22expert · hard
A company has deployed an agent for employee onboarding. Adoption is low, but the agent's CSAT scores are high. The HR team wants to increase usage. They have limited budget and cannot create a large marketing campaign. What is the most effective first step?
Select an answer first
23expert · hard
An administrator is monitoring a Copilot Studio agent and notices that the number of sessions is high, but the number of unique users is low. What does this indicate?
Select an answer first
24expert · hard
A company has an agent for HR inquiries. Adoption is high, but the CSAT score is low. The HR team wants to improve satisfaction without reducing adoption. What should they do first?
Select an answer first
25application · medium
A project management office wants to use Microsoft 365 Copilot to summarize the status of a project based on emails, chats, and documents in Microsoft 365. They also want to get a quick briefing each morning. Which capability should they use?
Select an answer first

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