An administrator has deployed an agent for IT support. The IT manager wants to see a breakdown of how many conversations were resolved without human intervention versus escalated to a support agent. Which report should the administrator use?

Customer Voice survey responses

Analytics page with session outcomes

A company has an agent that answers product questions. The product team wants to evaluate the agent's performance by measuring how often the agent's responses are rated as helpful by users. Which evaluation method should they use?

Monitor the average response time in the Analytics page

Count the number of topics in the agent

Review the number of channels the agent is published to

Add a thumbs-up/thumbs-down rating prompt at the end of each conversation

An administrator has deployed an agent for a retail website. The marketing manager wants to know which product categories customers ask about most often. Which feature should the administrator use to get this insight?

Topic analytics in the Analytics page

An administrator wants to see which topics in a Copilot Studio agent are causing users to abandon the conversation. Which report should they review?

Topic usage report with drop-off rates.

A company has deployed a Copilot Studio agent for employee IT support. The IT manager wants to see how many unique employees have used the agent over the past month and which topics are most frequently triggered. What should the IT manager use to get this information?

Open the agent's Analytics page and review the Usage and Topic usage reports.

Review the agent's source code in the Code view to see usage logs.

Ask the agent to output its own usage statistics in a chat session.

Export the agent's conversation transcripts from the Sessions page and manually count unique users.

Microsoft Certified:Power Platform Fundamentals

Domain 5Objective 2

Describe How to Manage Agents in Copilot Studio PL-900 Practice Questions (Page 3)

Part of the Describe features and capabilities of agents in Microsoft Copilot Studio domain, which accounts for 20–25% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~4–8 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

5concepts

20–25%of the exam

Questions 11–15

11application · medium
An administrator has deployed an agent for IT support. The IT manager wants to see a breakdown of how many conversations were resolved without human intervention versus escalated to a support agent. Which report should the administrator use?
Select an answer first
12application · medium
A company has an agent that answers product questions. The product team wants to evaluate the agent's performance by measuring how often the agent's responses are rated as helpful by users. Which evaluation method should they use?
Select an answer first
13application · medium
An administrator has deployed an agent for a retail website. The marketing manager wants to know which product categories customers ask about most often. Which feature should the administrator use to get this insight?
Select an answer first
14application · medium
An administrator wants to see which topics in a Copilot Studio agent are causing users to abandon the conversation. Which report should they review?
Select an answer first
15application · medium
A company has deployed a Copilot Studio agent for employee IT support. The IT manager wants to see how many unique employees have used the agent over the past month and which topics are most frequently triggered. What should the IT manager use to get this information?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to PL-900

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “PL-900” is a trademark of its owner, used for identification only.