Describe How to Build Agents in Copilot Studio PL-900 Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A company wants to build a Copilot Studio agent to help employees find IT policy documents. The agent should greet users, ask what they need, and then route them to the correct policy topic. The team has already uploaded the policy PDFs to SharePoint. Which approach should the team take to meet the requirement?

   • ACreate a separate topic for each policy document and configure the agent to trigger all topics simultaneously when the agent starts.
   • BPublish the agent to Microsoft Teams and rely on the Teams channel to automatically understand and answer all policy questions without any topics.
   • CCreate a single topic that uses a question node to capture the user's request, then use branch conditions to redirect to specific topics for each policy area.
   • DUse the SharePoint knowledge source as the only component and do not create any topics, because the knowledge source will handle all user interactions.
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2. 27expert · hard

   A company is building a Copilot Studio agent for its customers. The agent must answer questions about product specifications, troubleshooting, and warranty information. The product specifications are in a PDF, troubleshooting is on a support website, and warranty information is in a CRM system. The agent should also handle a greeting and a fallback. The company wants to avoid creating topics for every possible question. What should the builder do?

   • AAdd the PDF and website as knowledge sources, use a flow or MCP server to retrieve warranty data from the CRM, and create topics for greeting and fallback.
   • BCreate topics for every product, troubleshooting step, and warranty question.
   • CAdd the CRM as a knowledge source and create topics for greeting and fallback.
   • DUse only the website as a knowledge source and skip the fallback topic.
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4. 28foundation · easy

   Which of the following can be used as a knowledge source in Copilot Studio?

   • AA private email inbox of an individual employee
   • BA public website containing product documentation
   • CA local file stored on a user's personal computer
   • DA database hosted on a non-Microsoft cloud that requires a VPN connection
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5. 29application · medium

   A company is building a Copilot Studio agent to help customers troubleshoot common product issues. The agent should ask the customer to describe the issue, then provide a troubleshooting step, and finally ask if the issue is resolved. If not resolved, the agent should escalate to a human. Which configuration should the team use?

   • AUse a knowledge source to provide troubleshooting steps and rely on the knowledge source to ask the customer if the issue is resolved.
   • BPublish the agent to a custom website and let the website's built-in logic handle the troubleshooting flow.
   • CCreate a topic with a question node to capture the issue, a message node with troubleshooting steps, and a condition node to branch on whether the issue is resolved.
   • DCreate a topic that immediately escalates to a human for any customer issue.
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6. 30application · medium

   A company is building a Copilot Studio agent to answer questions about its product warranty. The warranty information is available on a public FAQ page. The agent should use the FAQ page content to answer questions. Which knowledge source should the team configure?

   • AUpload the FAQ page as a file directly into the agent's 'Knowledge' tab.
   • BAdd the public FAQ page URL as a knowledge source so the agent can index the content.
   • CCreate a topic that contains the entire FAQ text in a message node.
   • DUse an MCP server to connect to the FAQ page and fetch the content on every user query.
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