Describe How to Build Agents in Copilot Studio PL-900 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A developer is building a Copilot Studio agent that needs to retrieve real-time inventory data from an external warehouse system. The warehouse system exposes a REST API. The developer wants the agent to call that API during a conversation. What should the developer configure in Copilot Studio?

   • AAdd the warehouse API as a knowledge source.
   • BPublish the agent to the warehouse system's channel.
   • CAdd an MCP server that connects to the warehouse API and use it within a topic.
   • DCreate a topic that asks the user to manually check the warehouse system.
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2. 12expert · hard

   A company is building a Copilot Studio agent for its HR department. The agent must handle two types of requests: 'check vacation balance' and 'submit time-off request'. The HR team wants the agent to ask clarifying questions if the user's intent is ambiguous. The agent currently has a single topic that triggers on 'vacation' and another that triggers on 'time off'. Users often type 'I need a break' and the agent does not respond correctly. Which configuration should the team use to improve the agent's ability to handle ambiguous input?

   • AAdd trigger phrases like 'break', 'holiday', and 'leave' to both topics and use the 'Ask a clarifying question' node at the start of each topic.
   • BPublish the agent to Microsoft Teams and use the Teams channel's built-in natural language understanding to route the request.
   • CRemove the trigger phrases from both topics and rely on the knowledge source to interpret the user's intent.
   • DCreate a new topic that triggers on 'I need a break' and have it redirect to the vacation balance topic.
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4. 13expert · hard

   A company is building a Copilot Studio agent for its field technicians. The agent must guide technicians through a diagnostic process, then create a work order in the ERP system, and finally send a confirmation email. The agent will be used on mobile devices via a custom app. The company wants to ensure that the diagnostic process is consistent and that the work order creation is reliable. What should the builder do?

   • AUse a knowledge source for the diagnostic process and publish to the web channel.
   • BCreate a topic for the diagnostic process, use a flow to create the work order and send the email, and publish to the custom app channel.
   • CPublish the agent to Microsoft Teams and use a flow for the work order.
   • DCreate multiple topics for each diagnostic step and use an MCP server for the email.
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5. 14application · medium

   A support team is designing a Copilot Studio agent to handle refund requests. The agent should first verify the customer's order number, then check the refund policy, and finally escalate to a human agent if the request is complex. The team wants to reuse the refund policy check in multiple topics. Which feature should they use?

   • APublish the agent to multiple channels so that each channel can run its own refund policy check.
   • BUse an MCP server to handle the refund policy check and call it from the agent's system fallback topic.
   • CCreate a separate topic for the refund policy check and trigger it from other topics using the 'Redirect to another topic' action.
   • DDuplicate the refund policy check steps in every topic that needs it.
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6. 15expert · hard

   A company is building a Copilot Studio agent for its internal help desk. The agent must handle password resets, software installation requests, and general IT policy questions. Password resets require identity verification via an external system. Software installation requests require approval from a manager. IT policy questions are answered from a knowledge base. The company wants to minimize the number of topics while keeping the agent maintainable. What should the builder do?

   • ACreate three topics: one for password reset with an MCP server, one for software installation with an approval flow, and one for IT policy with a knowledge source.
   • BUse only knowledge sources for all three request types.
   • CCreate separate topics for every possible password reset, software installation, and policy question.
   • DCreate a single topic that handles all three request types with complex branching.
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