A company wants to use Copilot Studio to reduce the workload on its IT helpdesk. Which scenario is the most appropriate use case for building an agent?

Performing complex data analysis and generating predictive financial reports for executives

Automating the password reset process for employees by guiding them through verification steps

Compiling and sending the company's annual tax filings to the government

Replacing the company's entire customer relationship management (CRM) system with a chat interface

What is the purpose of adding a knowledge source, such as a SharePoint site or a public website, to a Copilot Studio agent?

To automatically generate new topics from the content of those sources

To allow the agent to answer questions by referencing information from those sources

To create a backup of the agent's conversation logs

To provide a way for users to submit feedback about the agent

A logistics company wants to build an agent that allows drivers to check delivery routes and update delivery statuses. The route information is in a mapping service, and the status updates go to a backend system. Both services have APIs. The agent should be available on the drivers' mobile devices via a custom app. What should the builder do?

Use MCP servers to connect to the mapping and backend APIs, and publish the agent to the custom app channel.

Create topics that manually ask drivers to check routes and update statuses.

Publish the agent to Microsoft Teams and use flows for the APIs.

Add the mapping service as a knowledge source and publish to the web channel.

An organization is building a Copilot Studio agent to answer employee questions about HR policies. The HR team maintains policy documents in a SharePoint site that is updated frequently. The agent must always provide the most current information. Which configuration should the team use?

Publish the agent to a custom website and instruct HR to email updates to the agent's email address.

Add the SharePoint site as a knowledge source and enable the refresh schedule to keep the agent's index up to date.

Create a topic for each HR policy and manually update the response text whenever a policy changes.

Use an MCP server to connect to the SharePoint site and rely on the MCP server to provide real-time answers without any knowledge source configuration.

Microsoft Certified:Power Platform Fundamentals

Domain 5Objective 1

Describe How to Build Agents in Copilot Studio PL-900 Practice Questions (Page 2)

Part of the Describe features and capabilities of agents in Microsoft Copilot Studio domain, which accounts for 20–25% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~4–8 in this domain), expect 2–4 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

6concepts

20–25%of the exam

Questions 6–10

6foundation · easy
A company wants to use Copilot Studio to reduce the workload on its IT helpdesk. Which scenario is the most appropriate use case for building an agent?
Select an answer first
7foundation · easy
What is the purpose of adding a knowledge source, such as a SharePoint site or a public website, to a Copilot Studio agent?
Select an answer first
8application · medium
A logistics company wants to build an agent that allows drivers to check delivery routes and update delivery statuses. The route information is in a mapping service, and the status updates go to a backend system. Both services have APIs. The agent should be available on the drivers' mobile devices via a custom app. What should the builder do?
Select an answer first
9application · medium
An organization is building a Copilot Studio agent to answer employee questions about HR policies. The HR team maintains policy documents in a SharePoint site that is updated frequently. The agent must always provide the most current information. Which configuration should the team use?
Select an answer first
10foundation · easy
Which of the following is a channel that a Copilot Studio agent can be published to?
Select an answer first

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Describe How to Build Agents in Copilot Studio PL-900 Practice Questions (Page 2)

Questions 6–10

A company wants to use Copilot Studio to reduce the workload on its IT helpdesk. Which scenario is the most appropriate use case for building an agent?

What is the purpose of adding a knowledge source, such as a SharePoint site or a public website, to a Copilot Studio agent?

An organization is building a Copilot Studio agent to answer employee questions about HR policies. The HR team maintains policy documents in a SharePoint site that is updated frequently. The agent must always provide the most current information. Which configuration should the team use?

Which of the following is a channel that a Copilot Studio agent can be published to?

Keep studying — Describe features and capabilities of agents in Microsoft Copilot Studio