A company wants to help its customer service agents draft faster responses to common inquiries. They want to use AI to suggest replies based on the customer's message and the company's knowledge base. Which Power Platform feature should they incorporate?

Use Power Pages to create a FAQ page that agents can copy from.

Use Copilot Studio to create a chatbot that only answers customer questions directly.

Use generative AI features in Power Automate to generate draft responses and send them for agent review.

Use Dataverse to store all previous responses and manually search them.

A multi-national company wants to build a customer portal that shows order history and allows customers to raise support cases. The portal must be available in multiple languages and must ensure that customers only see their own data. They also want to provide a chatbot that can answer common questions and create cases. Which approach should they take?

Power Pages with Dataverse and Copilot Studio.

Power Automate with a webhook and Copilot Studio.

SharePoint with a public site and AI Builder.

Power Apps with Dataverse and Power Automate.

A sales team wants to generate personalized email drafts for each lead based on their industry and past interactions. They want to integrate this capability into their existing Power Apps sales app. Which Power Platform feature should they add?

Power Pages to create a lead form.

Generative AI controls in Power Apps.

A small business wants to create a mobile app for field technicians to view and update job status. The app must work offline and sync data when connectivity is available. They have no developers and want to minimize custom code. Which approach should they take?

Create a Power Pages site that technicians access via browser.

Build a model-driven app using Dataverse.

Build a Power Apps canvas app using Dataverse with offline capability.

Use Power Automate to send job updates via email.

A company wants to display live data from their existing SQL Server database on their public Power Pages site. They also want to update the database when visitors submit a form on the site. Which approach should they use?

Use Power Pages with a custom connector to the SQL Server database for read and write operations.

Use Dataverse to directly connect to SQL Server and sync automatically.

Use Power Automate to copy the SQL database to Dataverse and use that on the site.

Use Power Apps to embed a SQL query directly into the Power Pages site.

Microsoft Certified:Power Platform Fundamentals

Domain 1Objective 1

Describe the Business Value of Microsoft Power Platform Services PL-900 Practice Questions (Page 2)

Part of the Describe the business value of Microsoft Power Platform domain, which accounts for 5–10% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~1–3 in this domain), expect 1–3 from this objective — we provide 29 practice questions to prepare you well beyond it. (estimate)

29questions here

6free pages

7concepts

5–10%of the exam

Questions 6–10

6application · medium
A company wants to help its customer service agents draft faster responses to common inquiries. They want to use AI to suggest replies based on the customer's message and the company's knowledge base. Which Power Platform feature should they incorporate?
Select an answer first
7expert · hard
A multi-national company wants to build a customer portal that shows order history and allows customers to raise support cases. The portal must be available in multiple languages and must ensure that customers only see their own data. They also want to provide a chatbot that can answer common questions and create cases. Which approach should they take?
Select an answer first
8application · medium
A sales team wants to generate personalized email drafts for each lead based on their industry and past interactions. They want to integrate this capability into their existing Power Apps sales app. Which Power Platform feature should they add?
Select an answer first
9application · medium
A small business wants to create a mobile app for field technicians to view and update job status. The app must work offline and sync data when connectivity is available. They have no developers and want to minimize custom code. Which approach should they take?
Select an answer first
10application · medium
A company wants to display live data from their existing SQL Server database on their public Power Pages site. They also want to update the database when visitors submit a form on the site. Which approach should they use?
Select an answer first

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