A customer service team wants to reduce the time agents spend writing responses to common inquiries. They want to use AI to suggest replies based on the customer's message and the knowledge base. Which Power Platform feature should they incorporate?

Dataverse to store customer messages.

Generative AI features in Power Automate to draft responses.

Power Pages to create a FAQ page.

Connectors to link to external AI services.

A company has multiple Power Apps and Power Automate flows that need to share a common set of customer data. They also need to enforce data validation and security roles. The company wants to avoid duplicating data and ensure consistency. Which data storage strategy should they adopt?

Use a separate SQL database for each app and flow.

Use SharePoint lists for each app and flow, and manually sync them.

Use Excel files stored in OneDrive and share them across apps.

Use Dataverse as the single data source, with tables, relationships, business rules, and role-based security.

A regional sales team needs a custom app to log customer visits and automatically capture the salesperson's location and the customer's account details. The team has no developers and needs the app ready within two weeks. Which approach should you recommend?

Create a Power Pages site where salespeople manually enter visit data and location.

Build a canvas app in Power Apps that uses the device's GPS and connects to Dataverse for customer account data.

Use Power Automate to create a mobile app that logs visits and captures GPS data.

Develop a custom .NET application that integrates with the company's CRM via an API.

A non-profit organization uses multiple Power Apps and Power Automate flows that all need to reference the same donor information. They want to ensure data consistency, enforce business rules like 'donation amount must be positive', and avoid duplicating data across apps. What should they use as the common data source?

A separate Power Automate flow for each app

Excel spreadsheets stored in OneDrive

A company wants to enforce that all new customer records must have a valid email address and that the sales stage cannot be changed from 'Closed' once set. They also want these rules to apply consistently across all apps and flows that use customer data. Where should they define these rules?

In Dataverse, by configuring business rules and validation on the Customer table.

In Power Pages, by using JavaScript validation on the website.

In each Power Apps screen, by adding validation formulas.

In Power Automate, by adding condition checks in every flow.

Microsoft Certified:Power Platform Fundamentals

Domain 1Objective 1

Describe the Business Value of Microsoft Power Platform Services PL-900 Practice Questions (Page 3)

Part of the Describe the business value of Microsoft Power Platform domain, which accounts for 5–10% of the PL-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~1–3 in this domain), expect 1–3 from this objective — we provide 29 practice questions to prepare you well beyond it. (estimate)

29questions here

6free pages

7concepts

5–10%of the exam

Questions 11–15

11application · medium
A customer service team wants to reduce the time agents spend writing responses to common inquiries. They want to use AI to suggest replies based on the customer's message and the knowledge base. Which Power Platform feature should they incorporate?
Select an answer first
12expert · hard
A company has multiple Power Apps and Power Automate flows that need to share a common set of customer data. They also need to enforce data validation and security roles. The company wants to avoid duplicating data and ensure consistency. Which data storage strategy should they adopt?
Select an answer first
13application · medium
A regional sales team needs a custom app to log customer visits and automatically capture the salesperson's location and the customer's account details. The team has no developers and needs the app ready within two weeks. Which approach should you recommend?
Select an answer first
14application · medium
A non-profit organization uses multiple Power Apps and Power Automate flows that all need to reference the same donor information. They want to ensure data consistency, enforce business rules like 'donation amount must be positive', and avoid duplicating data across apps. What should they use as the common data source?
Select an answer first
15application · medium
A company wants to enforce that all new customer records must have a valid email address and that the sales stage cannot be changed from 'Closed' once set. They also want these rules to apply consistently across all apps and flows that use customer data. Where should they define these rules?
Select an answer first

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