A salesperson wants to send a proposal email with a sales literature attachment and a standard template. The email must be tracked to the opportunity. The salesperson finds that applying the template after inserting the sales literature removes the attachment. What should the salesperson do?

Track the email first, then apply the template and insert the sales literature.

Send the email without tracking, then manually attach the sales literature to the opportunity.

Insert the sales literature first, then apply the template, and then track the email.

Apply the template first, then insert the sales literature, and then track the email.

A salesperson receives an email from a new prospect and wants to create a lead record in Dynamics 365 directly from Outlook without leaving the email. The salesperson also wants the email to be automatically associated with the new lead. What should the salesperson do?

Use 'Quick Create' to create a lead, then manually copy the email content into the lead notes.

Click 'Create' in the Dynamics 365 App for Outlook, choose Lead, and then track the email to the new lead.

Forward the email to the Dynamics 365 mailbox and then create a lead.

Add the prospect to a marketing list and then create a lead from the list.

A salesperson wants to send a standardized introduction email to a new lead. Where can they find pre-written email templates in the Dynamics 365 App for Outlook?

In the 'Review' tab under 'Spelling & Grammar'.

In the 'Format' tab under 'Styles'.

In the 'Insert' tab under 'Email Templates'.

In the 'File' menu under 'Print'.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 2

Manage Sales Data and Interactions in Outlook MB-280 Practice Questions (Page 9)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 41–43

41expert · hard
A salesperson wants to send a proposal email with a sales literature attachment and a standard template. The email must be tracked to the opportunity. The salesperson finds that applying the template after inserting the sales literature removes the attachment. What should the salesperson do?
Select an answer first
42application · medium
A salesperson receives an email from a new prospect and wants to create a lead record in Dynamics 365 directly from Outlook without leaving the email. The salesperson also wants the email to be automatically associated with the new lead. What should the salesperson do?
Select an answer first
43foundation · easy
A salesperson wants to send a standardized introduction email to a new lead. Where can they find pre-written email templates in the Dynamics 365 App for Outlook?
Select an answer first

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Manage Sales Data and Interactions in Outlook MB-280 Practice Questions (Page 9)

Questions 41–43

A salesperson wants to send a proposal email with a sales literature attachment and a standard template. The email must be tracked to the opportunity. The salesperson finds that applying the template after inserting the sales literature removes the attachment. What should the salesperson do?

A salesperson receives an email from a new prospect and wants to create a lead record in Dynamics 365 directly from Outlook without leaving the email. The salesperson also wants the email to be automatically associated with the new lead. What should the salesperson do?

A salesperson wants to send a standardized introduction email to a new lead. Where can they find pre-written email templates in the Dynamics 365 App for Outlook?

Keep studying — Extend and enhance Dynamics 365 Sales capabilities