Manage Sales Data and Interactions in Outlook MB-280 Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A salesperson is composing an email to a prospect and wants to include a product brochure that is stored as sales literature in Dynamics 365. The email must be tracked to the opportunity. What should the salesperson do?

   • ASend the email first and then upload the brochure to the opportunity timeline.
   • BCopy the brochure file from a local drive and paste it into the email body.
   • CInsert the sales literature as an attachment from the Dynamics 365 pane, then track the email.
   • DUse an email template that includes the brochure, then send without tracking.
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2. 17foundation · easy

   A support agent is composing an email in Outlook and wants to include a knowledge article from Dynamics 365 to answer a customer's question. How can the agent add the article to the email?

   • ABy copying the article URL from the Dynamics 365 web interface.
   • BBy typing the article number manually in the email body.
   • CBy using the 'Knowledge Article' button in the Insert tab.
   • DBy attaching the article as a PDF from the local drive.
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4. 18application · medium

   A marketing manager wants to send a product announcement to all contacts in a specific segment. The email should include a product brochure from sales literature and be tracked to the related campaign. What should the manager do?

   • AUse a mail merge from Dynamics 365 to send personalized emails with the brochure attached and track to the campaign.
   • BSend a single email to all contacts using Outlook's distribution list.
   • CUse the Dynamics 365 App for Outlook to send individual emails to each contact.
   • DCreate a quick campaign in Dynamics 365 and attach the brochure to the email template.
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5. 19foundation · easy

   What is the primary purpose of using the 'Track' button in the Dynamics 365 App for Outlook?

   • ATo automatically create a new contact from the email recipient.
   • BTo send a copy of the email to the Dynamics 365 administrator.
   • CTo delete the email from Outlook after it is saved.
   • DTo save the email to Dynamics 365 and link it to a relevant record.
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6. 20application · medium

   A customer asks a salesperson a question that is answered by a knowledge article. The salesperson wants to reply with the article content and also apply a standard email template. The reply must be tracked to the customer's account. What should the salesperson do?

   • ATrack the email first, then apply the template and insert the article.
   • BApply the template, insert the knowledge article, then track the email.
   • CInsert the knowledge article, then track the email, then apply the template.
   • DSend the email without tracking, then manually log the email to the account.
   Reveal Solution Discussion Select an answer first