Manage Sales Data and Interactions in Outlook MB-280 Practice Questions (Page 6)

Questions 26–30

1. 26expert · hard

   A sales manager wants to ensure that all proposal emails include a specific sales literature attachment and use a standard template. The emails must be tracked to the opportunity. Salespeople have reported that applying the template removes the attachment. What should the sales manager instruct the salespeople to do?

   • ATrack the email first, then apply the template and insert the sales literature.
   • BSend the email without tracking, then manually attach the sales literature to the opportunity.
   • CInsert the sales literature first, then apply the template, and then track the email.
   • DApply the template first, then insert the sales literature, and then track the email.
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2. 27expert · medium

   A support team wants to improve response quality by including knowledge articles and sales literature in emails. However, they are concerned that inserting too many attachments may cause emails to be rejected by the customer's email server. What should the team do?

   • ASend the email without any attachments and provide links in a follow-up email.
   • BAlways attach both the knowledge article and sales literature to ensure the customer has all information.
   • CUse a PDF converter to compress the sales literature and attach it, but do not include knowledge articles.
   • DInsert knowledge articles as links instead of attaching files, and attach only the most relevant sales literature.
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4. 28application · medium

   A sales team frequently sends follow-up emails after meetings. They want to use a standard follow-up template and also want to create a task in Dynamics 365 for each follow-up. What should the team do in the Dynamics 365 App for Outlook?

   • AUse the template but manually create the task in Dynamics 365 after sending.
   • BCreate a task first, then reply without using the template.
   • CApply the follow-up template to the email and create a task from the email using 'Create Task'.
   • DSend the email without a template and create a task from the sent email.
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5. 29application · medium

   An organization wants to add a custom button to the Dynamics 365 App for Outlook that, when clicked, automatically tracks an email and applies a specific template. What should an administrator do?

   • AUse the customization tools in the Dynamics 365 App for Outlook to add a command that performs both actions.
   • BCreate a shared mailbox and use a rule to apply templates.
   • CInstruct salespeople to use a macro in Outlook.
   • DEnable automatic tracking for all emails.
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6. 30application · medium

   A customer service rep receives an email from a customer with a technical question. The rep finds a relevant knowledge article but wants to also create a case record for follow-up. How should the rep proceed in the Dynamics 365 App for Outlook?

   • AInsert the knowledge article into the reply, create a case from the email, and track the reply to the case.
   • BReply with the knowledge article but do not create a case.
   • CForward the email to a colleague and ask them to create a case.
   • DCreate a case first, then reply without inserting the knowledge article.
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